Gorgias vs HappyFox 2024 (Which is Better Customer Service Software?)

While Gorgias and HappyFox are both great customer service tools, they do have some key differences. In this comparison article, we’re going to dive into the features, pricing, and customer satisfaction of each software to help you to make the decision.

Gorgias is best for E-commerce support with conversion intent. $10/month gorgias.com
HappyFox is best for unlimited ticketing and omnichannel customer service. $39/month per user happyfox.com

Which One is Better, Gorgias or HappyFox?

The help desk software market is growing more competitive by the day. Two popular options are HappyFox and Gorgias. Both have their pros and cons, but which one is better for your business? Here are our three use cases to see which one is better.

Better Features

Based on the number of features, Gorgias is the better option.

Better Price

Gorgias is a more affordable option than HappyFox.

People’s Choice

Based on trusted customer reviews, Gorgias is the winner.

Overall Winner:

Gorgias 3-0

Gorgias vs HappyFox Pros and Cons

Both HappyFox and Gorgias have their pros and cons, but one may be a better fit for your company depending on your needs. In this section, we will compare and contrast the pros and cons of both platforms to help you make the best decision for your business.

Gorgias Pros & Cons


  • E-commerce integration (Shopify, Magento, and BigCommerce)
  • Live Chat
  • Help Center / FAQ
  • Voice
  • Social Media messages
  • Revenue statistics
  • Satisfaction survey


  • Ticket-based pricing

HappyFox Pros & Cons


  • Unlimited tickets
  • Unlimited mailboxes
  • Satisfaction Surveys
  • SSL Certificate Hosting (Custom Domain)
  • Self-Service Knowledge Base


  • Live Chat is a paid option
  • Chatbot is a paid option
  • Really expensive

Gorgias vs HappyFox Price Comparison

Let’s take a look at these two’s pricing plans to see which one offers better pricing.

Gorgias Pricing Plans

Gorgias’ pricing comes in four tiers: Starter, Basic, Pro, and Pro Plus. The Starter plan offers 50 billable tickets per month for $10, with 3 user seats and support for 2 social media channels. Both Shopify and Shopify Plus are supported in this plan. As you move up the tier levels, you gain access to more billable tickets, unlimited user seats, additional social media channels, and integrations with platforms like BigCommerce and Magento. The top tier Advanced plan also includes a dedicated Success Manager.

Starter — $10 per month

  • 50 billable tickets per month
  • 3 user seats
  • 2 social media channels
  • Shopify / Shopify Plus
  • Live chat

Basic — $60 per month

  • 300 billable tickets per month
  • Unlimited user seats
  • 2 social media channels
  • 150 active integrations
  • BigCommerce

Pro — $360 per month

  • 2,000 billable tickets per month
  • Unlimited user seats
  • 2 social media channels
  • Support & revenue reporting
  • Magento

Advanced — $900 per month

  • 5,000 billable tickets per month
  • Unlimited user seats
  • 3 social media channels
  • Dedicated Success Manager

HappyFox Pricing Plans

Happyfox’s pricing comes in four tiers: Mighty, Fantastic, Enterprise, and Enterprise Plus. Each tier offers different features such as omnichannel ticket creation, SLA management, knowledge base, and migration assistance. The Enterprise Plus tier even includes a customer success manager. Prices range from $39 per user per month to $99 per user per month.

Mighty — $39 per user per month

  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • SSO (GSuite/SAML/Azure)
  • SSL Certificate Hosting
  • Migration Assistance

Fantastic — $59 per user per month

  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center

Enterprise — $79 per user per month

  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA

Enterprise Plus — $99 per user per month

  • Agent Scripting
  • 2 TB Attachment Store
  • All-time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager

Gorgias vs HappyFox Features Comparison

While these tools share some similarities, there are also some key differences. In this section, we will compare these two software programs’ features and help you decide which one is right for you.

Gorgias Features

Ticketing system

With Gorgias, order information from Shopify is easily accessible so your agents don’t have to waste time searching for it. This allows them to quickly refund an order or apply a discount if needed.

Social media comment management

To make things more convenient for your support team, Gorgias integrates directly with Facebook, Instagram and Twitter. In this way, they can swiftly answer any questions that come up (and automate what doesn’t need immediate attention.)

Live Chat

Add a fast-loading chat widget to your storefront that allows you to talk to customers directly, and solve their questions before they become email tickets. Don’t wait for shoppers to ask a question; set up a chat campaign that automatically messages them first, and offers proactive support or encourages sales. If follow-up questions arise, your team of agents will be ready!


By using Gorgias’ platform, shoppers will have the option to call your customer service team while allowing your agents to work from one application. When customers call your store, we’ll automatically display their ecommerce history as well as past conversations and related data from any apps you’ve integrated. This way, instead of needing to spend time confirming details,

your agents can focus on resolving the issue at hand.


Gorgias SMS is the best way to offer text message support for an uninterrupted conversation with customers. With Gorgias, SMS will never be far away when they have a question, so they can go about their day while your agents save the day.

HappyFox Features

Ticketing System

HappyFox ticketing system is designed to be easy to configure and use for support agents. It tracks and organizes customer requests, allowing for efficient communication and resolution.

Knowledge Base

HappyFox offers an online knowledge base software that is beautiful, searchable, and ready for social media. Your customers can get help instantly.

Canned actions

With Canned Actions, you can not only change a ticket’s status, priority, or add tags, but you can also include a templated response.


Help your customers more efficiently by using automation for trivial tasks in your help desk. This will free up time so you can focus on other, more important aspects of customer support..

Customer satisfaction survey

A customer satisfaction survey helps support agents determine how pleased users are with the quality of resolution for a product or service.

Helpdesk reports

Use HappyFox Help Desk to monitor your customer support performance, so that you can quickly identify any areas which need improvement. This will help improve the overall quality of your customer service, and make sure that customers are happy with their experience.

People’s Choice: Gorgias vs HappyFox

One key aspect when comparing these two services is to compare how other customers rate them. Both of the software has multiple trusted reviews so it’s easy to compare which one is better.

Gorgias Reviews

Gorgias has an average of 4.6-star 3rd party reviews (in legit sites like G2 and Capterra). Other customers seem to love it and consider it as a great option for their customer service software needs.

HappyFox Reviews

Happyfox has an average of 4.5-star 3rd party reviews (in legit sites like G2 and Capterra). Other customers seem to love it and consider it as a great option for their customer service software needs.

Top 10 Customer Support Software

Now it should be clear which platform is better for your needs. In case you’re still not happy with either of them, take a look at this list of the top 10 customer support software that has similar features.

  • #1 Editor’s Choice


543 reviews

Best all-in-one customer support software for help desk ticketing.

  • Best price-to-features ratio
  • Used by 10,000+ businesses
  • 15-day free trial

Best 2024

  • 9.6

? Help Scout Offer: 14-Day Free Trial

Help Scout offers a 14-day free trial for all of their available plans. Get your business ticketing system and live chat ready today with Help Scout.

1,170 reviews

Best for Live Chat customer support with fully-fledged customer software add-ons.

  • Affordable ticketing-only plan
  • All-in-one solution
  • Call center support


  • 9.4

5,165 reviews

Best for large enterprises looking for an all-in-one customer support solution.

  • Reliable work-horse for large enterprises
  • AI-powered automated answers
  • Email, voice, SMS, and live chat support


  • 8.9

3,307 reviews

Best for social media comment management and customer support.

  • #1 platform to connect all social media messages
  • Answer all social media messages in one place
  • Publish social media posts

Very Good

  • 8.8

1,489 reviews

Best for scaling customer support teams that need top-notch features.

  • Custom surveys
  • CRM integrations
  • VoIP calling

Very Good

  • 8.5

176 reviews

Best for minimal & affordable customer service software.

  • Affordable
  • Built-in email marketing
  • Great 3rd party reviews


  • 8.3

2,592 reviews

Best affordable all-in-one customer support solution.

  • 21-day free trial
  • Community forums
  • Social media inquiries to tickets


  • 8.1

1,358 reviews

Best call center customer service software for small and large businesses.

  • Unlimited calling, SMS, & MMS on the Standard plan
  • Ai-powered call and voicemail transcriptions
  • Integrates with Zendesk, Zoho, Hubspot & more


  • 7.8

741 reviews

Best for Gmail-based customer service & help desk software.

  • Works on Gmail
  • Simple & easy-to-use
  • Knowledge base


  • 7.6

484 reviews

Best for solving E-commerce support requests with conversion intent.

  • E-commerce integration (Shopify, Magento, and BigCommerce)
  • Help Center / FAQ
  • Satisfaction survey


  • 7.3

Gorgias vs HappyFox Wrap

Choosing the right help desk software can be tricky. There are a lot of factors to consider, and each product has its own unique set of features. In this article, we’ve compared two popular help desk software on the market: HappyFox and Gorgias. We’ve looked at both products from a variety of angles, including price, customer support, features, and more.

So, which one is the best? Well, that depends on your needs and budget. Ultimately, it comes down to what works best for you.

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