22 Best VoIP Software Providers and Business Phone Services of October 2023

VoIP service providers help businesses to move from landlines to complete internet-based business phone services and call centers. They allow businesses to sell and serve customers more efficiently.

Best Overall
OpenPhone is the best all-in-one VoIP provider and business phone service. $10/month per user openphone.com
Medium Businesses
RingCentral is best for medium businesses. Industry-leading features. $19.99/month per user ringcentral.com
CRM Integrations
CloudTalk is best for integrating with CRM software like Salesforce. $25/month cloudtalk.io
Large Enterprises
Nextiva is best for large enterprises looking for a reliable VoIP partner. $23.95/month per user nextiva.com
Best AI Tools
Dialpad is best for implementing AI in customer support. $15/month per user dialpad.com
WRITTEN & RESEARCHED BY Mats-Peter ForssUpdated on November 3rd, 2022

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Choosing the best VoIP service provider is essential for a successful business phone service, call center, or customer support. More and more businesses are turning to VoIP providers instead of old landlines and the global market for VoIP services is estimated to grow from $85.2 billion in 2021 to $102.5 billion by 2026.

Switching to a VoIP service provider can be daunting, and it’s hard to know which provider is right for your business. 

Making the switch from landlines to VoIP services can save your business money, but it’s important to choose the right provider. You don’t want to end up paying too much for features you don’t need or dealing with customer service that’s difficult to reach.

I have compared all of the top VoIP providers so that you can find the best one for your business. I’ve sorted them by price, features, and customer satisfaction so that you can find the perfect fit for your needs.

TOP 10 Best VoIP Software Providers for 2023

Here’s a list of the TOP 10 best VoIP service providers that I believe will best suit your small and large business needs.

  • #1 VoIP Provider


1,078 reviews

Best all-in-one VoIP provider and business phone service for small businesses.

  • The most affordable VoIP provider
  • Best reviews for VoIP software
  • Automatic call recording

Best 2023

  • 9.7

? OpenPhone Offer: 7-Day Free Trial

OpenPhone offers a 7-day free trial for all of their available plans. Get your toll-free phone number and start calling with OpenPhone today.

591 reviews

Best for medium and large businesses. Industry-leading full-scale features.

  • VoIP software with a great reputation
  • Intuitive mobile & desktop app
  • Free trial


  • 9.3

464 reviews

Best for integrating with CRM software like Hubspot, Salesforce, and Zoho CRM.

  • Integrates with multiple CRM tools
  • All-in-one VoIP service
  • An extensive set of features


  • 9.2

1,354 reviews

Best for large enterprises looking for a reliable VoIP partner for long-term business.

  • Old-school trusted VoIP service
  • Great for team collaboration
  • Salesforce/Hubspot integration

Very Good

  • 8.8

1,357 reviews

Best for businesses that aren’t afraid to iterate AI into their customer support.

  • Unlimited calling, SMS, & MMS
  • Ai-powered call transcriptions
  • 14-day free trial

Very Good

  • 8.5

135 reviews

Best for personal and small business calls.

  • Desktop & mobile apps
  • Unlimited voice & video calls
  • Calls to voicemail function


  • 8.0

195 reviews

Best for boosting representatives’ productivity to achieve CRM success.

  • 14-day free trial
  • Unlimited inbound minutes
  • SMS & MMS inbox


  • 7.7

402 reviews

Best for multi-channel customer experiences across all communications

  • Mobile and desktop apps
  • Unlimited Calls and SMS
  • Unlimited Team Messaging


  • 7.6

1,429 reviews

Best for any business size with a great set of features.

  • One Toll-free Number
  • Digital Fax
  • Mobile App


  • 7.2

236 reviews

Best for all-sized businesses looking for sales and call center calls.

  • Free trial
  • Free number
  • SMS


  • 7.0

What is VoIP?

Voice over internet protocol (VoIP) is a type of technology that allows people to make voice calls using a broadband internet connection instead of a regular (or analog) phone line.

VoIP is also known as IP telephony, internet telephony, and digital phone service. It’s sometimes called by other names, too, such as broadband phone service, broadband telephony, and broadband phone.

VoIP technology converts your voice into a digital signal that travels over the internet. If you’re calling a regular phone number, the signal is converted to an analog signal before it reaches the destination. VoIP can do this because it uses what’s called packet-switching instead of the older circuit-switched technology used by the public switched telephone network (PSTN).

VoIP services are provided by a VoIP provider, often called an IP telephony service provider, that delivers calls over the internet to regular phones. You can also use VoIP to make calls from one computer to another, or from a VoIP phone to a computer.

VoIP is a great choice for many people because it’s usually less expensive than traditional phone service. It can also be more reliable than a regular phone line, and it offers some features that are not available with a regular phone.

What is the Best VoIP Software?

Here’s a list of the best VoIP software providers of 2023 with a thorough review based on their features, pricing, customer reviews, and overall reputability.

1. OpenPhone

Best all-in-one VoIP provider and business phone service for small businesses.

? OpenPhone Offer: 7-Day Free Trial

OpenPhone offers a 7-day free trial for all of their available plans. Get your toll-free phone number and start calling with OpenPhone today.


OpenPhone is an all-in-one phone system for small businesses and teams. OpenPhone gives you a second business line on your personal phone with features like call forwarding, voicemail, and custom caller ID. You can also manage your team’s calls with a group calling and shared voicemails. OpenPhone is the easiest way to have a professional phone system for your business.

OpenPhone brings your business calls, texts, and contacts into one delightful app that works anywhere. The company has one mission: to make business communication more human.

OpenPhone is the first business phone app that feels like using iMessage for work. The sleek design and intuitive features are built for how people actually communicate today.

Your business calls and texts are consolidated into a single, powerful app, so you can easily keep track of your communications and never miss an important message. Plus, with OpenPhone, you can have business conversations anywhere, without ever having to give out your personal phone number.

Pros And Cons


  • The most affordable VoIP provider
  • Best reviews for VoIP software
  • Automatic call recording
  • Voicemail transcription
  • Beautiful & easy-to-use UI interface
  • Salesforce & Hubspot CRM integration


  • I would love to see a few more CRM integrations
  • No FAX service


Phone Numbers

With OpenPhone, it’s easier than ever to get a new work phone number. You can also port your old work numbers over for free.

  • Easily get a new work phone number
  • Free porting of old work numbers
  • No need to buy a new SIM card or carry two phones
  • Get started in under a minute
  • US, Canadian, and North American toll-free numbers are available
  • Get multiple numbers for different teams or use cases
  • Manage each number like an inbox

With OpenPhone, there are no barriers to calling anyone at any time.

  • OpenPhone has no barriers to calling anyone at any time.
  • Easily distinguish between business and personal calls.
  • Know what number is being called.
  • Set your business hours to avoid getting work calls outside of work hours.
  • Use Do Not Disturb to get some peace and quiet when needed.
  • Mute specific numbers if desired.

The majority of business phone systems do not provide any texting functionality. OpenPhone is designed for modern teams, so you’ll be able to send and receive text messages (and much more).

  • SMS, MMS, videos, files: supports all types of media
  • Group messaging: keep in touch with a group and everyone will be updated
  • Auto-replies: automatically respond to texts, missed calls, or voicemails
  • Connect to 3,000+ applications for automation
  • International rates are affordable
  • No roaming fees: use OpenPhone anywhere in the world with internet access.

Make your team’s address book more robust by adding custom properties and notes. This way, you can manage your relationships better. Consider it a light CRM platform.

  • Import all your contacts via CSV
  • Sync your Google Contacts to OpenPhone easily
  • Connect with any CRM or data source via the Zapier integration
  • Share contacts with everyone in your organization
  • No more duplicates: When contacts are added to a shared phone number, everyone in that inbox can see them

OpenPhone was designed to help your team communicate more efficiently and grow with your company.

  • OpenPhone was built to grow with you, so bring your team and start communicating faster.
  • With a shared inbox, multiple people can call and text from a single phone number.
  • Stay on the same page with visibility into who is on a call or who sent what message.
  • Calls can be placed simultaneously from the same shared number.
  • Easily get in touch with teammates via direct messages.
  • See who is active and away, so you know exactly who to reach out to when you need help.
Integrate OpenPhone with multiple tools

By integrating OpenPhone with other software programs, you can optimize your workflow and obtain valuable insights into your business.

  • Integrate OpenPhone with the tools you love:
  • Improve your workflow and gain insights into your business by tapping into an ecosystem of third-party tools.
  • Connect OpenPhone to the tools your team already uses, including:
  • Salesforce: Call and text leads, save contact notes, and close more deals.
  • Gong: Extract valuable insights from your team’s calls to close more deals.
  • HubSpot: Build better relationships by syncing contacts and interactions with your CRM.
  • Google contacts: Import your contacts directly into OpenPhone.
  • Slack: Notify the right people or channels whenever you receive a call, message, or voicemail.

User Experience/User Interface

OpenPhone’s user interface pops up from completion in a good way. It is very clean and easy to use. I love how anyone can easily see all of the call logs and voicemails in one place. The search function is also very helpful. You can open it from the browser and start using OpenPhone immediately.

OpenPhone’s user interface is super-fast and saves time with automated texts. The mobile App for iPhone is also neat with good usability.


Standard ($10/user/month): The basics to get you up and running.

All Standard plans include:

  • One new local or toll-free phone number per user
  • Calling and messaging to US and Canadian numbers*
  • Voicemail to text transcription
  • Basic IVR (auto-attendant)
  • Call recording

Premium ($20/user/month): For users who want more integrations and collaboration features.

Everything from Standard, plus:

  • Call transfers
  • Advanced IVR (auto-attendant)
  • Analytics and reporting
  • HubSpot integration
  • Salesforce, Hubspot CRM, and Gong integration

Enterprise (price on request): For power users and teams looking for more integrations and collaboration features.

Everything from Premium, plus:

  • Custom contract and pricing
  • Dedicated account manager
  • Audit log
  • Priority support

Visit OpenPhone

2. RingCentral

Best for medium and large businesses. Comes with industry-leading full-scale features.


RingCentral is a world-class cloud phone system inside a single app. It consolidates your work tools into one unified platform: team chat, video conferencing, business phone calls, VoIP, and more. It offers a number of features that helps businesses improve their communication and collaboration.

RingCentral provides a comprehensive set of features for businesses of all sizes. From small businesses to enterprises, RingCentral has the right solution for your business.

RingCentral’s features include VoIP calling with HD voice quality, business SMS and MMS messaging, fax over IP (FoIP), and Virtual PBX solutions.

Pros and Cons


  • Industry-leading VoIP software with a great reputation
  • Intuitive mobile & desktop app
  • A complete, easy-to-use platform
  • Quick to get started
  • Free trial
  • Call forwarding & call flip
  • Toll-free numbers


  • Not the most affordable option
  • No 24/7 support for the Essentials plan


Cloud Phone

RingCentral has designed its call features to be flexible and mobile so you can have a powerful cloud phone system. You can pick from different kinds of phone numbers, get apps for your desktop computer, smartphone, or tablet, and use features like call forwarding and Call Flip to communicate better.

  • Cloud Phone system that is flexible, mobile, and powerful
  • Choose from a variety of available phone numbers
  • Install apps on your desktop computer, smartphone, or tablet
  • Improve communications with call forwarding, Call Flip, and more
  • Establish a local presence with more than 200 available area codes
  • Give your business instant credibility with toll-free numbers
  • Easily see your presence status with Presence and head-up display
  • Take complete control over who can reach your company with call screening
  • Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone

With RingCentral MVP, you can create and deliver HD-quality web, audio, and video, plus have one-click features and webinar capabilities.

  • HD-quality web, audio, and video
  • One-click functionality and webinar capabilities
  • Unlimited video conference calls with up to 500 people in a meeting worldwide
  • Boost team efficiency with one-click screen sharing from desktop, mobile, applications, websites, files, and more
  • Connect instantly with up to 1,000 people in an audio conference call with local dial-in support
  • RingCentral Rooms lets you instantly connect and collaborate with on any device, with just one tap of the system

With team messaging, file sharing, SMS, tasks, and more you will find yourself working cohesively as a unit in no time!

  • RingCentral offers a professional text solution that allows you to send messages from your business phone number to colleagues, clients, and departments.
  • Get instant notifications for voice and fax messages via email, SMS, and the RingCentral desktop and mobile apps.
  • RingCentral makes team collaboration better, faster, and more productive by streamlining communication and file sharing.

With seven layers of security, your system will be more resilient to downtime and network assaults.

  • RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.
  • RingCentral’s global cloud infrastructure has more than 45 direct peering connections with Tier 1 international carriers and over 200 ISPs.
  • Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. Gain the flexibility to select or define roles to help speed up the onboarding process and enforce your company’s security policy.

With RingCentral’s call management system, you can gain insights in real time and customize your own dashboards with 30+ pre-built KPIs. You can also pull in-depth QoS reports for a complete view of the system quality and instant troubleshooting.

  • The Analytics Portal consolidates existing reporting tools such as Quality of Service Reports, Live Reports, and Meetings Dashboard into one easy-to-use experience with faster performance, 30+ new metrics, endpoint reporting, and data visualizations.
  • Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls.
  • Your local network, your internet connection, and your router devices all contribute to overall call quality. RingCentral offers tools to help you check your connections and configure the Quality of Service (QoS) settings of your routers.
  • Live Reports provides easy-to-understand dashboards that include helpful information on agent performance and the overall customer service experience.

User Experience/User Interface

I have found that RingCentral’s software is very user-friendly and simple to understand. I have also found that its features, such as the ability to send faxes and make calls from a computer, are top-notch. Many customers have said that the customer service is excellent and any issues they have had were quickly resolved.


Essentials ($19.99/user/month): Message, Phone

  • Up to 20 users only
  • Business phone or toll-free numbers
  • Unlimited calls within the US/Canada
  • Enhanced Business SMS
  • Voicemail-to-text
  • Team messaging
  • Document sharing

Standard ($27.99/user/month): Message, Video, Phone

Everything in Essentials, PLUS

  • No limit on the number of users
  • Business phone numbers in over 100 countries
  • Unlimited internet fax
  • Unlimited audio conferencing
  • Video meetings with up to 100 participants
  • Up to 24-hour meeting duration
  • Quality-of-service reports
  • Popular integrations including
  • Microsoft 365, Google Workspace, Slack,
  • and more
  • 24/7 support

Premium ($34.99/user/month): Message, Video, Phone, Open API

Everything in Standard, PLUS

  • Automatic call recording
  • Single Sign-on
  • Multi-site admin and management
  • Up to 8-digit extensions with site codes
  • Hot desking
  • Advanced call handling including whisper, barge, and more
  • Video meetings with up to 200 participants
  • Real-time analytics
  • Popular CRM integrations with Salesforce, Zendesk, and more
  • Industry-specific integrations with Canvas, Smarsh, and more
  • Developer platform and custom integrations

Ultimate ($49.99/user/month): Message, Video, Phone, Open API

Everything in Premium, PLUS

  • Device status reports
  • Device status alerts
  • Unlimited storage

Visit Ring Central

3. CloudTalk

Best for integrating with CRM software like Hubspot, Salesforce, and Zoho CRM.


CloudTalk is one of the best-rated VoIP tools in 2023 because of its simple-to-use interface and great voice quality. The company has been in business since 20xx and offers a wide range of features at a very reasonable price point.

CloudTalk is a VoIP (Voice over Internet Protocol) software that allows users to make and receive phone calls using an internet connection instead of a traditional phone line. The service is available for both desktops and mobile devices and offers a wide range of features including call forwarding, caller ID, voicemail, and more.

CloudTalk integrates with multiple CRM software including HubSpot Sales, Pipedrive, Zendesk Sell, and Freshsales. It also works with popular eCommerce platforms like Shopify, WooCommerce, BigCommerce, and Magento.

CloudTalk’s features include automatic call recording, real-time call monitoring, call masking, voicemail transcription, and more.

Pros and Cons


  • Integrates with multiple CRM tools
  • All-in-one VoIP service
  • An extensive set of features
  • Call tags & notes
  • Clear phone quality
  • Great integration with email platforms
  • Free trial


  • Pretty expensive
  • Salesforce integration only on their Expert plan


Voice features

CloudTalk’s advanced call center features will help you improve your customer support.

  • CloudTalk offers several features to improve customer support, including call queuing, call recording, and voicemail.
  • Each user, agent, caller queue, or department has its own personalized number or extension.
  • You can use your existing phone numbers by porting them to CloudTalk.
  • CloudTalk allows you to acquire international numbers from more than 160 countries.
  • You can get a five-digit phone number with CloudTalk.
  • Receive fax messages quickly and easily in the form of emails
  • Define your business hours and decide when you are available for receiving calls
  • Choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations outside of these hours
Intelligent call routing

By customizing the routing criteria, you can ensure that calls are always directed to the right agent.

  • Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller.
  • You can easily assign skill levels to your agents.
  • Calls can be forwarded to external mobile or landline phone numbers each time your agents are busy or unavailable.
  • With their business phone system, your clients can always reach out to you.
  • CloudTalk allows you to automatically forward your incoming calls to external mobile or landline phone numbers each time your agents are busy or unavailable during business hours.

Their outbound call center features will help increase the productivity of your staff, teams or departments.

  • Dial any phone number on the web with a single click.
  • Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it.
  • Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want. You can add these notes during or after your call. The only thing you have to do is to click “Save” and CloudTalk will take care of the rest.
  • If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Thanks to their Call Transfer feature, you can easily and quickly transfer callers over to another extension, agent or group.
  • Reduce the risk of accidental missed calls with the ″Ring on Speakers″ feature.
  • Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

Connect CloudTalk to your CRM, helpdesk, and e-commerce solutions. CloudTalk may be integrated with a wide range of applications. All customer information will be available to your agents in one spot. This will allow them to provide better and quicker service.

  • API that allows you to integrate CloudTalk with your external systems
  • With integrations, you can import and export contacts, and download history of phone calls, orders, tickets, etc.
  • CloudTalk automatically displays previous calls, orders, chats or notes so agents don’t have to look them up in multiple systems
  • Compile all your contacts in a single contact list
  • Add new contacts, create tickets, tasks or edit orders in your CRM, helpdesk or eCommerce solution directly in CloudTalk
  • Workflow Automation comes in handy especially when you wish to automate unnecessary tasks either inside of CloudTalk or within CloudTalk and different tools.
  • SQL Exporter: Connect your call center data from CloudTalk to your business intelligent tool and start building dashboards and statistics that matter most to your business.
Statistics and monitoring

Use sophisticated VoIP call center monitoring tools to improve the quality of your calls.

  • CloudTalk is a call center analytics software that provides complex statistics on calls, agents, and call queues.
  • The software also includes call monitoring and agent reporting features.
  • Real-time dashboard updates provide a live view of call center activities.
  • Wallboard displays a live picture of what is going on in the call center.
  • Emotion analytics are used to improve customer service.
  • Custom reporting can be filtered to view data in different ways.

These tools will help you manage your time and resources more efficiently.

  • CloudTalk is a reliable and safe phone system for your business
  • CloudTalk data is stored in modern, safe data centers with 24/7 monitoring
  • You can add new agents, modify their details, and remove agents yourself
  • There is no limit to the number of concurrent calls you can make
  • The web interface automatically adjusts to any device’s resolution
  • CloudTalk Phone App is available in many different languages
  • CloudTalk is compliant with STIR/SHAKEN and uses SSO

User Experience/User Interface

I’m impressed with the simplicity and intuitiveness of CloudTalk’s user experience. I find the interface easy to navigate and the chat is available to respond quickly and responsively. Overall, I’m highly satisfied with CloudTalk’s user experience and find it to be a valuable asset in any customer service arsenal.


Starter ($25/user/month):

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers
  • (160+ countries)

Essential ($30/user/month):

All Starter features, plus

  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation

Expert ($50/user/month):

Everything in Standard, PLUS

All Essential features, plus

  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Predictive Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text
  • Single Sign-On (SSO)
  • SQL Exporter
  • Unlimited concurrent calls

Custom (tailor-made offer):

All Expert features, plus

  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Visit CloudTalk

4. Nextiva

Best for large enterprises looking for a reliable VoIP partner for long-term business.


Nextiva provides an industry-standard approach to VoIP software in a cloud-based system. This means that users can access their VoIP data from any computer with an internet connection, without the need for special hardware or software. Nextiva’s system is designed to be easily scalable so that businesses can add or remove lines as needed.

Nextiva’s VoIP service offers a number of features that are designed to improve business efficiency and productivity. For example, users can easily set up call forwarding and voicemail, as well as create auto-attendants to direct calls.

Nextiva system offers CRM integration so that businesses can keep track of their customer interactions.

Nextiva’s VoIP service is a reliable and cost-effective option for businesses of all sizes. In addition, the company offers a number of value-added services, such as Nextiva Anywhere, which allows users to make and receive calls from their mobile devices.

If you’re considering a VoIP system for your business, Nextiva is a great option to consider.

Pros and Cons


  • Old-school trusted VoIP service with a great reputation
  • Great for team collaboration
  • Unlimited voice & video calling from the first plan onwards
  • Salesforce/Hubspot integration
  • Mobile and Desktop SMS/MMS
  • Unlimited internet fax


  • Microsoft Teams/Custom integrations only on the highest plan
  • There’s a big learning curve to getting started


VoIP features

VoIP system with features that will benefit your business.

  • HD VoIP phone service uses the internet, instead of traditional phone lines, to make calls
  • Nextiva App allows you to keep conversations flowing with customers, employees, and partners no matter where you are in the world
  • Unlimited calling in North America and business text messaging allow for continuous customer communication
  • Unlimited online faxing, unlimited web conferencing, and a free local phone number increase availability and customer conversations
  • Toll-free number provides non-local customers with a way to reach your business.
Call features

Unified communication with VoIP, video, & chat

  • You can use call screening to assess the characteristics of a phone call before deciding whether answer it.
  • Access call recordings directly from reports, and you can also listen, rate, and share them with teammates.
  • With call forwarding customer calls will forward your office calls to your mobile phone.
  • Three-way calling lets you two separate people at the same time without having to repeat yourself.
Sales & Service CRM Features

Make real customer connections & keep them.

  • Integrated Business Analytics: Convert data into useful information to gain a competitive edge.
  • Customer Experience Score: A single, constantly updating score uses customer interactions to form a visible score for employees.
  • Customer Journey Mapping: Examine how each touchpoint throughout the customer’s journey affects the Customer Experience Score.
  • Trend Analysis: To evaluate performance, compare data from users, data types, and time periods.
  • Customized Wallboards: With Nextiva Customized Wallboards, you can display vital business performance metrics to everyone in your company.
  • Link Account Relationships: Use the Link Account Relationships feature to add relationship information associated with an account.
Live Chat Features

Converse, connect, & collaborate, anywhere.

  • Live Chat: Offer customers the ability to have a real conversation with a human being in real-time.
  • Nextiva Chat Widget: Allows businesses to interact with customers and prospects in real-time.
  • Internal Chat: Allows employees to message one another on the same internal messaging tool.
  • Convert Chats to Cases: If a customer’s question turns into a bigger conversation, you can convert the chat to a “case.”
  • Internal Wiki: Provides employees with information they need to quickly solve customer issues.

User Experience/User Interface

Nextiva’s VoIP software is praised for its reliability and crystal-clear voice quality. It is also very user-friendly, which makes it a great choice for businesses of all sizes. Although it’s a bit outdated, Nextiva offers a wide range of features that can be tailored to meet the specific needs of each business.


Essential ($23.95/user/month): Easy, quick start plan.

  • Unlimited voice & video calling
  • Voicemail
  • Toll-free numbers
  • Outlook/Google Contacts Integrations
  • Unlimited internet fax

Professional ($27.95/user/month): Great choice for smaller teams.

Everything in Essential, plus:

  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing, up to 250 participants
  • Screensharing
  • Auto attendant (multi-level)
  • Mobile and Desktop SMS/MMS
  • Salesforce/HubSpot Integrations
  • 1 Professionally Recorded Greeting

Expert ($37.95/user/month): Great for small & medium teams.

Everything in Professional, plus:

  • Unlimited participants in voice & video conferencing
  • Call recording
  • Unlimited video conference recording
  • Voicemail transcription
  • Microsoft Teams/Custom Integrations
  • Single Sign On
  • 3 Professionally Recorded Greetings

Visit Nextiva

5. Dialpad

Best for businesses that aren’t afraid to iterate AI into their customer support.


Dialpad offers one beautiful workspace for team and customer communications. It is more than just a phone service; it’s your one-stop shop for messaging, calls, and meetings. They integrate modern AI capabilities into their tools, providing you with the most efficient and easy-to-use AI communication solution on the market.

Their VoIP features include unlimited calling, SMS, and MMS from the first plan onwards. The company’s pricing is simple and straightforward, with three paid plans.

Dialpad comes with great features and integrations. The company’s features include voicemail transcription, recording, call forwarding, caller ID, and more. Dialpad also integrates with popular productivity tools like Google G Suite, Microsoft Office 365, and Salesforce.

Pros and Cons


  • Unlimited calling, SMS, & MMS
  • Ai-powered call and voicemail transcriptions
  • Just $15/month per user
  • 14-day free trial
  • Unlimited video meetings
  • Web and chat support


  • 24/7 live agent support only from the Pro plan onwards
  • Toll-free numbers are not included in monthly prices!


VoIP phone service

Dialpad is the ultimate VoIP service for business, offering video meetings and messaging for a unified communications experience.

  • HD call quality: Dialpad’s global voice network and split cloud architecture provide businesses with clear calls, no matter their location.
  • Truly unified communications: Not only can you make phone calls with Dialpad, but you can also send an instant message to your group thread. You can even shoot an SMS to someone who doesn’t have a smartphone!
  • Voicemail transcriptions: Do you want to update your voicemail greeting? It’s simple. Upload a clip or make your own message in Dialpad and modify it in minutes.
  • Call recording: Do you have any calls with clients or prospects where important information, like deals or other details, is discussed? Call recordings can be useful in a variety of situations, especially if there’s a disagreement.
  • Call forwarding: You can set up call forwarding to a maximum of five phone numbers if you need to step away from your desk for a customer call.
Business phone number

Do you need a business phone number? Dialpad is a complete communications solution for only $15 per month.

  • Easy setup: adding new virtual phone numbers or porting your current number is easy
  • Use Dialpad on any device, anytime
  • Flip phone calls between devices without dropping the call
IVR phone systems

IVR phone systems can route calls automatically and serve as an around-the-clock solution when agents in your contact center aren’t available.

  • Look for an IVR tool that is easy to use, with the ability to route calls to anyone in your company, change the pre-set rules on your own, and make sure callers are always sent to the right place.
  • With Dialpad, you can make phone calls, have video meetings, and send SMS/MMS + instant messages—all from the same beautiful desktop or mobile app.
  • Set up a maximum of five call forwarding numbers so that any missed calls go straight to your colleague, cell phone, or any other phone number.
  • Integrate Dialpad with all your favorite tools, including Salesforce, Zendesk, Google Workspace, HubSpot, Microsoft Teams, and more.
  • Dialpad tracks all your important metrics in real-time so you can optimize the customer journey and give customers the best possible experience.

User Experience/User Interface

I am loving Dialpad’s user experience because it is modern-looking and easy to use with a great color palette. I can make calls and send texts from my computer or phone with ease. This makes anyone’s workday more efficient and helps them stay connected easily.


Standard ($15/user/month):

  • Unlimited calling, SMS, & MMS
  • Ai-powered call and voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Unlimited video meetings
  • Web and chat support

Pro ($35/user/month):

All the value of the Standard plan, plus:

  • Local number support in 70+ countries
  • Multiple phone numbers per account
  • 25 ring groups (departments)
  • 10 office locations
  • Global SMS capabilities
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Open APIs & Webhooks
  • 24/7 live agent support

Enterprise (price on quote):

All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support

Visit Dialpad

6. Grasshopper

Best for personal and small business calls.


Grasshopper is a popular VoIP service that adds a business number and virtual phone system to your personal phone. It is a great tool for small businesses and entrepreneurs who want to appear more professional and organized.

There are many advantages of using Grasshopper, including the ability to add an unlimited number of team members, use custom voicemail greetings, forward calls to any phone, and more.

Grasshopper notifies you when a call is business-related, allowing you to be your best self. Features like custom greetings and extensions that welcome callers and direct them to the correct department or employee may help your company appear larger.

Pros and Cons


  • Desktop & mobile apps
  • Unlimited voice & video calls
  • Toll-free numbers
  • Free trial
  • Calls to voicemail function


  • Can get pricy if you need all the features
  • Difficult software to learn


Grasshopper provides you with your own phone number as well as a full virtual phone system with custom greetings and on-hold music. You also get multiple extensions and a name directory for everyone on your team. With call forwarding, you can answer clients wherever you do business.

  • Desktop + Mobile Apps: Whether you’re on your computer or phone, Grasshopper keeps you connected.
  • Business Texting: Use a business number for texting to provide customers with updates and quick replies.
  • Call Forwarding: Route business calls to your personal phone or have another team member do it for you.
  • Voicemail Transcription: By getting your voicemails transcribed, you can easily read them without having to go through the trouble of listening to the message!
  • VoIP/Wi-Fi Calling: When your cell signal is poor, use the internet connection to make and receive calls.
  • Voicemail: You can set up a voicemail for business calls and get MP3 files of your messages delivered to your email inbox.


Solo ($26/user/month): 1 phone number.

Partner ($44/user/month): 3 phone numbers.

Small Business ($80/user/month): 5 phone numbers.

Visit Grasshopper

7. JustCall

Best for boosting representatives’ productivity to achieve CRM success.


JustCall is a cloud phone system that was created specifically to increase rep productivity. It is one of the easiest-to-use contact center software for small and medium businesses.

With JustCall, reps can work from anywhere and still have all the features of a traditional phone system. The software includes features such as call forwarding, call recording, voicemail, call logs, caller ID, and more. JustCall integrates with popular CRMs like Salesforce, HubSpot, Zoho, and SugarCRM.

Pros and Cons


  • 14-day free trial
  • 100+ Integrations
  • Unlimited inbound minutes (toll-free excluded)
  • SMS & MMS inbox


  • Live call monitoring is not in their first plan
  • There is a learning curve to JustCall’s software


JustCall helps you build all your voice and communication workflows in one place, so you can easily scale up your business operations. With JustCall, you’ll have access to powerful features like call recording, voicemail transcription, auto-dialing, and more.

  • International phone numbers: With Justcall, you can buy from 70+ countries around the world and have a local presence that will build trust with your clients.
  • Virtual Call Center Software: Give your staff the tools they need to work from anywhere in the world. Packed with powerful features for extensive automation and deep integration with 100+ CRMs & business tools.
  • Call Monitoring: With this service, you can listen to live calls as they’re happening, speak with your agent during the call, or even join an ongoing conversation between your agent and customer.
  • Bulk SMS and MMS: Send text messages to big groups of people in bulk and schedule/run your SMS campaigns.
  • Call Analytics Dashboard: You may keep track of your current call activity, team and number analytics at a single location.
  • Toll-free numbers: JustCall offers toll-free numbers in the US, UK, and Canada so that your business can have a national presence.


Solo ($24/user/month):

  • Local Number
  • Unlimited Inbound Minutes (toll-free excluded) ¹
  • Click-to-Dial
  • Call Tracking & Recording
  • Call Forwarding
  • Call Notes & Ratings

Premium ($48/user/month):

Everything in Standard plus

  • Live Call Monitoring
  • Sales & Predictive Dialers
  • Call & Voicemail Transcriptions (Add On)
  • Queue Call Back
  • SMS Automation & Triggers
  • Bulk SMS Campaigns

Custom (price on quote):

Everything in Premium plus

  • Unlimited Outbound Calling ²
  • Agent Coaching & Call Scoring
  • Agent Assist
  • Call Sentiment Analysis
  • Single Sign On (SSO)
  • SLA (Upto 99.99% Uptime Guarantee)

Visit JustCall

8. Vonage

Best for multi-channel customer experiences across all communications


By harnessing the power of over 40 features, Vonage gives you both the flexibility and control that your business needs to operate more effectively in customer service.

If you’re looking for a business phone plan that offers high-quality service and features, Vonage has a variety of options to choose from. All of their plans include phone service that’s delivered through your high-speed internet connection, the ability to keep your existing number, and 50+ business phone features.

They also offer 24/7 US-based service and tech support, and their plans feature 99.999% uptime reliability.

Pros and Cons


  • Mobile and desktop apps
  • Unlimited Calls and SMS
  • Vonage App Center
  • Unlimited Team Messaging


  • CRM Integration not included in their first plan
  • Support documentation could be more thorough


The Vonage system is easy to use and has an intuitive user interface (UI). It allows you to manage your home phone, mobile phone, and online calls through one robust phone system that runs on your own internet connection. With the original Vonage Digital Phone System Suite, you can link as many phones as you like into a single call center or chat session with up to 15 lines each.

  • Vonage App Center: Vonage App Center integrates high-value CRM and business applications within the VBC platform for both desktop and mobile.
  • Business SMS and MMS: Send and receive business SMS and multimedia messages with your Vonage Business Communications number.
  • Call Blocking: Block calls, both inbound or outbound, based on an area code, number, or other options like 411 or international calls.
  • Call Conference: Conference in a third person to continue a conversation.
  • Call Forwarding: Conference in a third person to continue a conversation.
  • Click-to-Dial: Click-to-Dial any number with one click.


Mobile ($19.99/user/month): Stay connected with mobile and desktop apps.

  • Mobile and desktop apps
  • Unlimited Calls and SMS
  • Vonage App Center
  • Unlimited Team Messaging

Premium ($29.99/user/month): Collaborate and communicate, plus IP desk phones.

All Mobile Plan features plus

  • Unlimited meetings for up to 100
  • Multi-level auto attendant
  • CRM Integration
  • IP desk phone capability

Advanced ($39.99/user/month): Includes premium calling features.

All Premium Plan features plus

  • Call Recording: on-demand (15 hours)
  • Call Group
  • Visual Voicemail

Visit Vonage

9. Ooma

Best for any business size with a great set of features


Ooma Office is a cloud-based business VoIP solution that has been recognized by various industry groups. It offers users a variety of features that are designed to improve communication within an organization.

The system is available in two versions: the Essentials and the Pro. The Essentials version is designed for small businesses, while the Pro is meant for larger organizations. Some of the features included in Ooma Office are voicemail, auto attendant, call forwarding, conference calling, and call recording.

Ooma Office offers a variety of features that can be beneficial for businesses of all sizes.

Pros and Cons


  • Virtual receptionist
  • One Toll-free Number
  • Digital Fax
  • Mobile App


  • Salesforce Integration only on their Pro Plus plan
  • No bulk delete messages option


Ooma has over 50 features to make it simple for you to accomplish your tasks from wherever you want to be. They provide tools, including a Virtual Receptionist that directs clients to the appropriate extension, mobile apps, and videoconferencing, so you can serve your consumers more effectively and collaborate with your team more efficiently.

  • Mobile App: Ooma’s free Mobile App allows all of your on-the-go staff to use and manage their business phone calls from their smart phones.
  • Virtual Receptionist: Automate your business’ call management to ensure you never miss an opportunity. Route and message callers, and set up multiple menus.
  • Multi Ring: With their business phone number, you can have your office phone, mobile app, and external device all ring at the same time.
  • Ring Groups: For example, you could create a group for Sales and Customer Service and make it available to callers by using the following steps:
  • Call forwarding: Call forwarding allows you to customize the settings for each extension, making it easy to create a plan that benefits every employee.
  • Salesforce Integration: You can link and use a phone system while working in Salesforce.


Essentials ($19.95/user/month):

  • 50+ Standard Features
  • Virtual receptionist
  • Ring groups
  • Music on hold
  • One Toll-free Number
  • Digital Fax

Pro ($24.95/user/month):

Everything in Essentials plus

  • Desktop App
  • Text Messaging
  • Videoconferencing
  • Call Recording
  • Enhanced Call Blocking
  • Voicemail transcription

Pro Plus ($29.95/user/month):

Everything in Pro plus

  • Call Queuing
  • Salesforce Integration
  • Hot Desking
  • Find Me, Follow Me

Visit Ooma

10. CallHippo

Best for all-sized businesses looking for sales and call center calls


If your business isn’t using a virtual phone system, you’re missing out on automating workflows, analyzing team performance, and most importantly – increasing agent productivity. CallHippo makes all of this possible and easy to manage.

As your business grows, so do your customer support needs. You can’t be as responsive as you want to be if you’re relying on a traditional phone system. A virtual phone system helps you keep up with customer demand without breaking the bank.

CallHippo is one of the leading virtual phone systems for businesses. They offer a suite of features that helps businesses automate their workflows, increase agent productivity, and improve customer satisfaction.

Pros and Cons


  • Free trial
  • Free number
  • Forward-to-device
  • SMS


  • Multi-level IVR only on their priciest plan
  • The account verification process is a hassle


CallHippo allows you to purchase a business phone system and have it up and running in less than three minutes from anywhere in the globe. CallHippo’s powerful commercial phone system is one of the most comprehensive solutions for all your company’s communication requirements, thanks to its robust features.

  • Power Dialer: Efficiently dials from an uploaded list of numbers. Improves productivity and saves time.
  • Smart Switch: Choose between multiple telephony providers before placing a call. Eliminates call connectivity issues.
  • Global Connect: Know the best time to call your global customers. Customize your approach before every call for a better impact.
  • Smart Call Forwarding: Forward all incoming calls to an alternate number at your convenience! Get calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing.
  • Call Transfer: Redirect connected calls from your phone number to a team member as per your needs and convenience.
  • Call Conference: Join calls instantly and provide better resolutions through call conferencing.


Basic ($0/user/month):

  • Click To Dial
  • Global Connect
  • Teams
  • Call forwarding
  • Voicemail

Bronze ($16/user/month):

Everything in Basic plus

  • Free Number
  • Forward-to-device
  • SMS
  • Voicemail
  • Teams

Silver ($24/user/month):

Everything in Bronze plus

  • Role-based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing

Platinum ($40/user/month):

Everything in Silver plus

  • Sticky Agent
  • Power Dialer
  • Voice Broadcasting
  • Multi-level IVR
  • Multi-Level Call Transfer

Visit CallHippo

11. Freshcaller

Freshdesk Contact Center provides exceptional, telephony-first customer support. The product offers a high-quality voice experience with features like call masking, call recording, and smart call routing. The robust set of features helps support agents manage calls efficiently and deliver a great customer experience. The visual caller interface provides all the context an agent needs to resolve a customer issue. With Freshcaller, businesses can easily set up a call center in the cloud in minutes. The pay-as-you-go pricing makes it affordable for businesses of all sizes.


Freshdesk Contact Center’s pricing comes in four tiers:

  • Free ($0/user/month): Inbound Caller ID, Desktop Notifications and Call Notes.
  • Growth ($15/user/month): Up to 2000 incoming minutes/month, Number Porting, and Basic Call Queues.
  • Pro ($39/user/month): Up to 3000 incoming minutes/month, Holiday Routing, and Advanced Call Metrics.
  • Enterprise ($69/user/month): Up to 5000 incoming minutes/month, Omnichannel Routing, and Voicebot.

Visit Freshcaller

12. Aircall

Aircall is a call center software for customer-centric teams. It provides a suite of features to help customer-centric teams manage their inbound and outbound calls, including a call center in a box: Aircall provides everything you need to set up your call center, including a local or toll-free number, an auto attendant, call forwarding, call recording, and more. Aircall integrates with popular CRMs like Salesforce, Zendesk, and HubSpot, so you can manage your customer interactions from one central place. Aircall also helps you route calls to the right agent, transcribe calls, and get real-time insights into your call center’s performance.

Aircall provides local or toll-free numbers in over 40 countries so you can give your customers a local number to call, no matter where they are.

Aircall is the perfect solution for customer-centric teams who want a call center software that is easy to set up and use. With Aircall, you can be up and running in minutes, and start providing an outstanding customer experience right away.


Aircall’s pricing comes in three tiers:

  • Essentials ($30/user/month): Unlimited inbound calls (toll-free excluded), 50+ Integrations and API access, and Send and receive SMS.
  • Professional ($50/user/month): Salesforce integration, Mandatory call tagging, and Advanced analytics and call monitoring.
  • Custom (price on request): Unlimited outbound calls, Custom analytics, and Custom onboarding.

Visit Aircall

13. Zoom Phone

Zoom Phone is a cloud phone system that allows businesses to consolidate and unify their voice, video, and chat communications on one easy-to-use platform. This seamless integration with Zoom Meetings allows quick phone calls to turn into impromptu meetings with the ability to easily elevate calls to video conferences. Additionally, Zoom Phone’s simplified plans and pricing make it an attractive option for businesses looking for an affordable way to improve their communication capabilities. Finally, the Bring Your Own Carrier (BYOC) option gives businesses the flexibility to keep their existing service provider and phone numbers while enjoying Zoom Phone’s benefits and features.


Zoom’s pricing comes in two tiers:

  • Pro ($96/user/year): Extension to extension and outbound calling, Advanced phone features, and Make & receive calls from multiple devices and/or apps.
  • Pro Global Select ($240/user/year): Unlimited domestic calling in one of the 40+ countries and territories supported.

Visit Zoom Phone

14. Toky

Toky is a modern phone system that works the way you do. It is reliable, efficient, and user-friendly. Toky offers a wide variety of features that can be customized to fit your business needs. Some of the features that Toky offers are VOIP calling, cloud storage, unified communications, customizable call forwarding, and much more. Toky turns communications for teams into a streamlined, cohesive process by integrating with existing business tools.


Toky’s pricing comes in three tiers:

  • Entrepreneur ($20/user/month): Basic cloud phone system features, Unlimited inbound calls, and Access to Standard integrations.
  • Business ($25/user/month): Access to Salesforce integration and Unlimited call recordings.
  • Enterprise (price on request): SIP Trunking support, BYOC (Bring Your Own Carrier), and Dialer bot.

Visit Toky

15. CallRail

CallRail is a call tracking and analytics software that helps businesses measure the performance of their marketing campaigns and make data-driven decisions to improve ROI. It also provides insights into which channels are driving the most valuable leads.

CallRail tracks phone calls and analyzes them to provide insights about the caller, such as the location, source of the call, and whether it was a new or returning customer. It also offers features like call recording and transcription, so you can review calls and identify areas for improvement.


CallRail’s pricing comes in four tiers:

  • Call tracking ($45/user/month): 5 local numbers, 250 local minutes, and Call & text tracking and attribution.
  • Call tracking + intelligence ($95/user/month): Call transcripts and Keyword analysis.
  • Call tracking + Form tracking ($95/user/month): Form tracking and Custom form builder.
  • Call tracking complete ($145/user/month): Call transcripts, Keyword analysis, and Form tracking.

Visit CallRail

16. 8×8

Trusted by over 2 million business users, 8×8 is a well-trusted business phone, video, chat, and contact center platform. It has features that small businesses need, like auto-attendants, call forwarding, voicemail, and call recording. 8×8 offers a VoIP phone service that can reduce your monthly phone bill. This is because 8×8 uses your Internet connection to make and receive calls, instead of using a landline. With 8×8 you can get unlimited calls to 14 countries. SMS, MMS, and team chat are included in their X2 plan.


8×8’s pricing comes in three tiers:

  • Express ($15/user/month): Up to 5 users and Unlimited calling in the US and Canada.
  • X2 ($24/user/month): Unlimited users and Unlimited voice calling to 14 countries.
  • X4 ($44/user/month): Unlimited voice calling to 48 countries.

Visit 8×8

17. Webex Calling

Webex by Cisco introduces Webex Calling, an enterprise-grade calling for small businesses. With a business phone number that rings on any device, you may get a complete set of strong cloud-calling functions. Equip your business with a powerful VoIP phone system that keeps you connected from anywhere.

Webex Calling is a cloud-based VoIP phone system that routes calls through the internet instead of a traditional phone line. This allows businesses to make and receive calls from anywhere with an internet connection. Webex Calling comes with a variety of features, including caller ID, call waiting, voicemail, and conference calling.

Businesses can choose a local or toll-free number for their Webex Calling service. They can also port their existing phone number to Webex Calling.


Webex Calling’s pricing comes in three tiers:

  • Basic ($0/user/month): Standard calling. Call anyone with a Webex account.
  • Call ($15.30/user/month): Premium calling. Call any telephone number.
  • Enterprise (price on request): Minimum 100 licenses. Call recording.

Visit Webex Calling

18. MightyCall

MightyCall is not only easy and affordable but also effective VoIP software. You don’t need additional hardware as some other options require, and they don’t charge you per feature as others might. You may have as many phone numbers on your plan as you want, so you may get toll-free numbers AND local numbers or multiples of each at no additional cost.

You can use MightyCall on any device you want — any phone, computer, or tablet will be compatible. Unlike other VoIP providers, they don’t limit you to the number of devices you sign in on either, so you’ll have complete freedom.


MightyCall’s pricing comes in three tiers:

  • Small Team ($12/user/month): 2 users, 1,000 minutes, and 1,000 texts.
  • Business ($15/user/month): 3 users, unlimited minutes, and unlimited texts.
  • Enterprise ($150/month): Unlimited users.

Visit MightyCall

19. GoTo Connect

GoTo Connect is simple, secure, and built for flexible work. Their cloud phone system has meetings and messaging built right in. Enhance your organization’s presence by adding toll-free numbers or transferring existing ones. Organize a company-wide phone tree directory. Create an auto-attendant to direct calls. The appropriate call flow can help your business grow. You can get started with their simplified business phone system with basic meeting features and scale to a fully-featured phone, chat, and video conferencing system.


GoTo Connect’s pricing comes in three tiers:

  • Basic ($27/user/month): Call from Any Device, Anywhere.
  • Standard ($32/user/month): Multi-Site Compatible, Hot Desking, and e-Fax.
  • Premium ($43/month): Call Analytics and Inbound & Outbound Call Monitoring.

Visit GoTo Connect

20. Microsoft Teams Phone

Microsoft Teams Phone is a VoIP solution that can be used to replace traditional phone systems. Make and receive voice and video calls over PSTN or an internet connection. The solution includes an app for smartphones and a web interface. The service offers features such as team calling, voicemail, call recording, and integration with Microsoft Office 365.

The Teams Phone app allows users to make and receive calls, as well as send and receive text messages. The app also provides a directory of contacts, so users can easily find and connect with others in their organization.


Microsoft Teams Phone’s pricing comes in three tiers:

  • Standard ($8/user/month): Cloud-based phone system. Make and receive voice and video calls over PSTN or an internet connection.
  • Calling ($15/user/month): Phone number and PSTN service from Microsoft. Inclusive of domestic calling.
  • Microsoft 365 E5 ($57/month): Productivity apps and services. Enterprise-grade security and compliance.

Visit Microsoft Teams Phone

21. Mitel MiCloud Connect

Mitel MiCloud Connect is a cloud business communications service that offers voice, collaboration, and contact center solutions. The service is designed to be simple and scalable, so businesses can quickly provision and deploy communications services without the need for on-premises hardware or software. MiCloud Connect offers a variety of features to help businesses improve communication and collaboration, including VoIP calling with HD voice quality, desktop and mobile apps for calling, messaging and meeting, advanced collaboration features such as video conferencing, and screen sharing.


Mitel MiCloud Connect’s pricing comes in three tiers:

  • Essentials ($20.99/user/month): Conferencing, PBX Features, and Collaboration.
  • Premier ($26.59/user/month): CRM Integration and Call Recording.
  • Elite ($38.49/month): Archiving and Operator.

Visit Mitel MiCloud Connect

22. Google Voice

Google Voice is a smart voice calling system on all your devices. It can be used for personal or business use. Their Business Phone system helps businesses save time and money by staying connected with an easy-to-use phone solution. Voice can be easily customized to number assignment, porting, billing and more under the Google Workspace Admin console- making your day-to-day workflow much simpler. Google AI is utilized in SpamCaller to help you save time by detecting spam calls and converting voicemails to text automatically. Google Meet and Calendar integrations keep the focus on what’s most essential.


Google Voice’s pricing comes in four tiers:

  • Business Starter ($6/user/month): 100 participants. US or international dial-in phone numbers.
  • Business Standard ($12/user/month): 150 participants. Noise cancellation.
  • Business Plus ($18/month): 500 participants. Attendance tracking.
  • Enterprise (price on request): 500 participants. In-domain live streaming.

Visit Google Voice

How Much Does VoIP Software Cost?

VoIP software costs vary depending on the features and services you need. However, VoIP is generally more affordable than traditional phone service. The average price per user is around $20-$30 per month and you can get bulk discounts based on how many users you have. VoIP usually offers a better value than traditional phone service because it includes more features for the same price.

The Benefits of VoIP Software

VoIP Software offers a variety of features that can save businesses money.

1. Cost Savings

One of the primary benefits of VoIP is that it can help businesses to save money. VoIP uses an Internet connection to make and receive phone calls, rather than a traditional phone line. This means that businesses only need to pay for one Internet connection, rather than two (one for data and one for voice). Additionally, VoIP calls are often cheaper than traditional phone calls, as they are not subject to the same fees and surcharges.

2. Increased Productivity

Another benefit of VoIP is that it can help to increase productivity. VoIP systems often come with a variety of features that can help businesses to work more efficiently. For example, many VoIP systems include call forwarding and voicemail capabilities, which can save employees time. Additionally, some VoIP systems allow employees to make calls from their computers, which can be more convenient than using a traditional phone.

3. Improved Communication

VoIP can also help to improve communication within a business. With a VoIP system, businesses can easily set up conference calls and video conferencing capabilities. This can be helpful for businesses with employees who work remotely or in different locations. Additionally, VoIP systems often come with features that allow businesses to monitor employee call activity, which can help managers to identify training or performance issues.

4. Flexibility

Another benefit of VoIP is that it is flexible and scalable. VoIP systems can be easily expanded as a business grows. Additionally, VoIP systems can be used with a variety of devices, including desk phones, laptops, and smartphones. This allows businesses to choose the devices that best meet their needs.

5. Enhanced Security

VoIP systems can also provide enhanced security features for businesses. For example, many VoIP systems come with encryption capabilities that can help to protect sensitive information. Additionally, some VoIP providers offer additional security features, such as firewalls and intrusion detection systems.

6. Improved Customer Service

VoIP can also help businesses to improve their customer service. By using features such as call waiting and caller ID, businesses can ensure that customers always have a way to reach them. Additionally, many VoIP providers offer features such as call recording and voicemail-to-email, which can help businesses keep track of customer interactions and resolve issues more quickly.

7. Scalability

VoIP is also a very scalable technology. This means that it can easily be expanded to accommodate future growth. For example, if a business needs to add more users or lines, it can do so without having to replace its existing system.

8. Disaster Recovery

VoIP systems also offer superior disaster recovery capabilities when compared to traditional phone systems. In the event of a power outage or natural disaster, VoIP systems can often be quickly re-routed to another location using an internet connection

How To Choose a VoIP Provider

Choosing the best VoIP provider for your business is a critical decision. There are many factors to consider when selecting a VoIP provider, including features, price, reliability, and customer support. To help you make the best decision for your business, we’ve put together a list of the most important things to look for in a VoIP provider.

  • Features: When choosing a VoIP provider, you’ll want to make sure that the provider offers all of the features you need. Some of the most important features to look for include caller ID, call waiting, voicemail, call forwarding, 3-way calling, and E911.
  • Price: Price is always an important consideration when choosing any type of business service. VoIP services are typically very affordable, but there can be significant differences in price between different providers. Be sure to compare prices before making your final decision.
  • Reliability: When your phone system is down, your business is down. That’s why it’s important to choose a VoIP provider that is highly reliable. Be sure to ask about a provider’s uptime guarantee and find out what steps they take to ensure reliability.
  • Customer support: If you have problems with your VoIP service, you’ll want to be able to get help from a customer support team that is responsive and knowledgeable. Be sure to find out what kind of customer support is available before choosing a provider.

Frequently Asked Questions about VoIP Software

What equipment is needed for VoIP?

All you need is a high-speed internet connection and a device that can connect to the Internet. For example, you can use a VoIP adapter with your regular home phone or you can use a computer with special VoIP software. You may also need a headset in order to hear the other person on the line clearly.

Is VoIP free?

There are some free VoIP providers, such as Skype, but most VoIP providers will charge a monthly fee. The monthly fee covers the cost of the VoIP equipment and the service.

Some business VoIP providers will offer a free trial period so that you can test out their services. After the free trial period, you will be required to pay the monthly fee.

How does a VoIP phone number work?

VoIP phone number works by taking your regular phone line and turning it into a digital signal that can be sent over the internet. This allows you to make and receive calls from anywhere in the world as long as you have an internet connection. In order to get a VoIP phone number, you will need to sign up for a VoIP service provider.

How to call to VoIP number?

You can call a VoIP number just like calling a regular number. All you need is to type the number into your phone’s keypad and hit the call button. If you are using a VoIP app, then you will need to enter the number into the app interface before hitting the call button.

Can I send a text to the VoIP number?

Yes, you can text a VoIP number just like a regular phone number. Your VoIP service will likely have its own app that you can use to text or you can use a third-party texting app like WhatsApp or Google Hangouts.

What is the best VoIP software?

The best VoIP service software is OpenPhone. They are the best all-in-one VoIP provider and business phone service for small businesses. They’re also one of the most affordable premium VoIP services.

What is the best VoIP software for small businesses?

OpenPhone is our top selection for small businesses looking for an affordable, but reliable VoIP service.

What is the best VoIP software for enterprises?

RingCentral is the best VoIP software for large businesses. They’re a trusted long-term partner of many enterprises and have industry-leading full-scale features.

Do you need a computer to use VoIP?

No, you can use VoIP on your phone without a computer, although you may need to download an app first. To make calls over the internet without a computer, you can use a VoIP service like Skype or Vonage. These services provide calling plans that let you make calls to regular phones, mobile phones, and other computers.

VoIP Technical Glossary

When looking to purchase a VoIP provider, you need to know what each technical term means in order to make the best possible purchase decision. Here are a few common VoIP terms explained.


VoIP stands for Voice over Internet Protocol. It is a technology that allows people to make voice calls using an Internet connection instead of a traditional phone line. VoIP can be used to make calls to other VoIP users, or to regular phone numbers.

Toll-free phone number

A toll-free phone number is a telephone number for which the caller is not charged for making the call. Toll-free numbers are typically used by businesses to allow customers to contact them without being charged for the call. Toll-free numbers are also commonly used in customer service and support lines.


IVERT (Interactive Voice Response), a technology that allows people to interact with computers using their voices. IVR is used in many customer service applications, such as automated phone menus.

Call recording

A call recording is a digital recording of a telephone conversation. VoIP systems allow you to record calls either automatically or manually. Automatic call recording usually starts as soon as the call is connected, while manual call recording allows you to start and stop the recording at any time.

CRM integration

CRM integration in VoIP software is the process of connecting a customer relationship management (CRM) system with a VoIP system. This allows businesses to manage their customer contacts and communications through a single interface.


A voicemail is a message that is left on someone’s answering machine. Voicemails can be left for people who are not available to answer their phone, or as a reminder to return a call. Voicemails can be short or long, and they can include audio or text.


SMS (Short Message Service) and MMS (Multimedia Messaging Service) are two separate, yet similar, services that allow for the sending of text or multimedia messages between devices. SMS is often used to send short, text-based messages, while MMS can be used to send photos, videos, and other multimedia content. In VoIP software, SMS/MMS can be used to send messages between users of the software, or to send messages to phone numbers outside of the software.

How We Reviewed & Rated VoIP Services

When listing the best VoIP providers, we carefully evaluated multiple key aspects of each provider. We wanted to create a resource that would be helpful for both businesses and individuals who are looking for a VoIP service. To do this, we not only provide detailed reviews of each best VoIP service but also offer frequently asked questions, technical terms explanations, and tips.

Here are the common factors that affect how we rated these VoIP services.

  • Pricing: VoIP pricing is based on a number of factors, including the features you need, the number of users you have, and your calling habits. We looked at a variety of VoIP providers and compared their pricing structures to find the best value for all kinds of businesses.
  • User interface & ease of use: The best VoIP providers offer an easy-to-use interface that makes setting up and managing your account a breeze. We looked for providers with the cleanest and most intuitive user interfaces.
  • Features: VoIP services come with a variety of features that can save you time. We considered providers that offer a good selection of features, including call forwarding, caller ID, voicemail, and more.
  • Customer support: When you need help, you want to be able to reach a customer support representative quickly and easily. We gave better reviews for providers that offered customer service already on their lower tiers.
  • What other customers like/dislike: We read through customer reviews to get a sense of what users like and don’t like about each provider. This helped us identify any areas where a particular provider might excel or fall short.


VoIP software providers are the perfect solution for businesses that want to move away from landlines and switch to completely internet-based phone service.

VoIP providers offer tons of features that are perfect for businesses of all sizes. From voicemail transcription to video conferencing, you can do it all with a VoIP provider. Plus, they’re often more affordable than traditional landline services.

Moving to a VoIP provider is an easy way to improve your customer service. With no need for expensive hardware or software, you can be up and running in minutes. And since everything is cloud-based, you can access your account from anywhere in the world.

Get started today with any of our top 3 best VoIP provider recommendations:

  • OpenPhone — Best all-in-one VoIP provider and business phone service for small businesses.
  • RingCentral — Best for medium and large businesses. Industry-leading full-scale features.
  • CloudTalk — Best for integrating with CRM software like Hubspot, Salesforce, and Zoho CRM.