Freshdesk vs HappyFox 2024 (Which is Better Customer Service Software?)
While Freshdesk and HappyFox are both great customer service tools, they do have some key differences. In this comparison article, we’re going to dive into the features, pricing, and customer satisfaction of each software to help you to make the decision.
Which One is Better, Freshdesk or HappyFox?
The help desk software market is growing more competitive by the day. Two popular options are HappyFox and Freshdesk. Both have their pros and cons, but which one is better for your business? Here are our three use cases to see which one is better.
Better Features
Based on the number of features, Freshdesk is the better option.
Better Price
Looking for the pricing, Freshdesk is a more affordable option.
People’s Choice
Based on trusted customer reviews, HappyFox is the winner.
Overall Winner:
Freshdesk 2-1
Freshdesk vs HappyFox Pros and Cons
Both HappyFox and Freshdesk have their pros and cons, but one may be a better fit for your company depending on your needs. In this section, we will compare and contrast the pros and cons of both platforms to help you make the best decision for your business.
Freshdesk Pros & Cons
Pros:
- 21-day free trial
- Has everything you need for full-house customer support
- Ticket dispatch
- Help Center
- Community forums
- Social media inquiries to tickets
Cons:
- Complex pricing
- Too many features for small businesses
HappyFox Pros & Cons
Pros:
- Unlimited tickets
- Unlimited mailboxes
- Satisfaction Surveys
- SSL Certificate Hosting (Custom Domain)
- Self-Service Knowledge Base
Cons:
- Live Chat is a paid option
- Chatbot is a paid option
- Really expensive
Freshdesk vs HappyFox Price Comparison
Let’s take a look at these two’s pricing plans to see which one offers better pricing.
Freshdesk Pricing Plans
Freshdesk’s pricing comes in four tiers: Free, Growth, Pro, and Enterprise. The Free plan includes integrated ticketing across email and social channels, a knowledge base, reporting capabilities, and more. The Growth plan adds automation and access to over 1000 marketplace apps for $18 per user per month. The Pro plan includes multiple product support and custom roles for $59 per user per month. The Enterprise plan is for heavy-users.
Free — $0 per user per month
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Out-of-the-box analytics and reporting
Growth — $18 per user per month
- Automation
- 1000+ marketplace apps
- SLA management & business hours
- Custom Email Server
- Custom SSL
Pro — $59 per user per month
- Multiple products
- Includes up to 5000 Collaborators
- Round-robin routing
- Custom Roles
- Custom Reports and Dashboards
Enterprise — $95 per user per month
Everything in Pro
- Assist bot
- Email bot
- Knowledge base approval workflow
- Auto-triage
- AI-powered social signals
HappyFox Pricing Plans
Happyfox’s pricing comes in four tiers: Mighty, Fantastic, Enterprise, and Enterprise Plus. Each tier offers different features such as omnichannel ticket creation, SLA management, knowledge base, and migration assistance. The Enterprise Plus tier even includes a customer success manager. Prices range from $39 per user per month to $99 per user per month.
Mighty — $39 per user per month
- Omnichannel Ticket Creation
- SLA Management
- Knowledge Base
- SSO (GSuite/SAML/Azure)
- SSL Certificate Hosting
- Migration Assistance
Fantastic — $59 per user per month
- Multi-brand Helpdesk
- SLA Breach Notification
- Custom Ticket Queues
- 24/7 Email Support
- Optional EU Data Center
Enterprise — $79 per user per month
- Proactive Agent Collision
- Task Management
- Asset Management
- 24/7 Email/Chat Support
- Uptime SLA
Enterprise Plus — $99 per user per month
- Agent Scripting
- 2 TB Attachment Store
- All-time Reporting History
- 24/7 Email/Chat/Phone Support
- Customer Success Manager
Freshdesk vs HappyFox Features Comparison
While these tools share some similarities, there are also some key differences. In this section, we will compare these two software programs’ features and help you decide which one is right for you.
Freshdesk Features
Freshdesk provides a number of features to improve customer service collaboration and automate tedious tasks. These features include ticket prioritization, self-service answer bots, and team task division. The software also offers analytics to help understand customer behavior and trends. In addition, the platform is secure with SSL certification enabled by default.
Ticketing
Email gets the job done, but Freshdesk’s ticketing system is designed to do more than that; it’s created for team collaboration and agent productivity. This means you can prioritize every ticket based on the keywords mentioned. Freshdesk’s Freddy AI software is integrated with ticketing, so you can eliminate boring, repetitive tasks and save time for your agents.
Self-service
Answer bots find the best answer from your knowledge base content and deliver it to customers in real-time, 24/7. These advanced features help you focus on bigger projects by taking care of small customer issues automatically. Web widgets allow live chat with a human agent on your website for more complex inquiries.
Collaboration
Freshdesk provides various features for improved collaboration among customer service teams, helping to deliver positive experiences for customers. For example, agents can easily include teammates in ticket discussions as needed, and team members can see tickets that another team is currently working on. In addition, Freshdesk allows teams to divide tasks and work on them simultaneously.
Automations
It would be amazing to come into work every day to find that all new customer inquiries have been neatly prioritized, organized, and assigned to the right agents. You wouldn’t have any
to-do lists because tedious tasks like following up with people are automated! All you and your team would need to focus on is crafting great responses for your customers.
Analytics
Use Freshdesk’s pre-made reports for quick insights to save time and effort. With a large number of useful reports, you can avoid having to do everything manually. Also, with the added ability to visualize data within the product, you can easily comprehend a lot of information and present it in a way that is efficient and digestible for those who need to see it.
Secure Help Desk
Keep your communication safe and secure with web browser-to-web server encryption. With a Freshdesk account, you get an SSL certificate enabled by default. Within 72 hours, you can have your own support domain or vanity URL up and running too. Plus, add multiple portals to your Freshdesk account–all with authenticated SSL certification.
HappyFox Features
Ticketing System
HappyFox ticketing system is designed to be easy to configure and use for support agents. It tracks and organizes customer requests, allowing for efficient communication and resolution.
Knowledge Base
HappyFox offers an online knowledge base software that is beautiful, searchable, and ready for social media. Your customers can get help instantly.
Canned actions
With Canned Actions, you can not only change a ticket’s status, priority, or add tags, but you can also include a templated response.
Automations
Help your customers more efficiently by using automation for trivial tasks in your help desk. This will free up time so you can focus on other, more important aspects of customer support..
Customer satisfaction survey
A customer satisfaction survey helps support agents determine how pleased users are with the quality of resolution for a product or service.
Helpdesk reports
Use HappyFox Help Desk to monitor your customer support performance, so that you can quickly identify any areas which need improvement. This will help improve the overall quality of your customer service, and make sure that customers are happy with their experience.
People’s Choice: Freshdesk vs HappyFox
One key aspect when comparing these two services is to compare how other customers rate them. Both of the software has multiple trusted reviews so it’s easy to compare which one is better.
Freshdesk Reviews
Freshdesk has an average of 4.4-star 3rd party reviews (in legit sites like G2 and Capterra). Other customers seem to love it and consider it as a great option for their customer service software needs.
HappyFox Reviews
Happyfox has an average of 4.5-star 3rd party reviews (in legit sites like G2 and Capterra). Other customers seem to love it and consider it as a great option for their customer service software needs.
Top 10 Customer Support Software
Now it should be clear which platform is better for your needs. In case you’re still not happy with either of them, take a look at this list of the top 10 customer support software that has similar features.
1
Best all-in-one customer support software for help desk ticketing.
Best 2024
? Help Scout Offer: 14-Day Free Trial
Help Scout offers a 14-day free trial for all of their available plans. Get your business ticketing system and live chat ready today with Help Scout.
2
Best for Live Chat customer support with fully-fledged customer software add-ons.
Excellent
3
Best for large enterprises looking for an all-in-one customer support solution.
Excellent
5
Best for scaling customer support teams that need top-notch features.
Very Good
8
Best call center customer service software for small and large businesses.
Good
Freshdesk vs HappyFox Wrap
Choosing the right help desk software can be tricky. There are a lot of factors to consider, and each product has its own unique set of features. In this article, we’ve compared two popular help desk software on the market: HappyFox and Freshdesk. We’ve looked at both products from a variety of angles, including price, customer support, features, and more.
So, which one is the best? Well, that depends on your needs and budget. Ultimately, it comes down to what works best for you.
