21 Best Freshcaller Alternatives & Competitors of 2024 (Freshcaller vs Similar VoIP Providers)

Although Freshcaller is one of our recommended VoIP software providers of 2024, there are a lot of similar alternatives available. Many of these providers offer a similar set of features such as call forwarding, toll-free numbers, and voicemail.

However, it’s important to carefully consider the specific needs of your business before making a decision. For example, some providers may have better international calling options or a more user-friendly interface.

I research, reviewed, and ranked all the best VoIP software providers to make it easy for you to find the right alternative for Freshcaller. Some are cheaper, some are better for enterprises, and some are just meant for small businesses.

TL;DR | No time to read? These are the best alternatives to Freshcaller:

TOP 10 Best VoIP Software Providers and Freshcaller Alternatives for 2024

Here’s our list of the TOP 10 best VoIP service providers and the best alternatives to Freshcaller.

How To Choose the Best Alternative to Freshcaller

Choosing the best alternative to Freshcaller for your business is a critical decision. There are many factors to consider when selecting a VoIP provider, including features, price, reliability, and customer support.

• Features: When choosing an alternative VoIP provider for Freshcaller, you’ll want to make sure that the provider offers all of the features you need.
• Price: VoIP services are typically very affordable, but there can be significant differences in price between different providers. Be sure to compare prices before making your final decision.
• Reliability: When your phone system is down, your business is down. That’s why it’s important to choose a VoIP provider that is highly reliable.
• Customer support: If you have problems with your VoIP service, you’ll want to be able to get help from a customer support team that is responsive and knowledgeable.

What Are the Best Freshcaller Alternatives?

Here’s our full list of the best alternatives that are similar to Freshcaller.

OpenPhone

Best all-in-one VoIP provider and business phone service for small businesses.

Description

OpenPhone is an all-in-one phone system for small businesses and teams. OpenPhone gives you a second business line on your personal phone with features like call forwarding, voicemail, and custom caller ID. You can also manage your team’s calls with a group calling and shared voicemails. OpenPhone is the easiest way to have a professional phone system for your business.

OpenPhone brings your business calls, texts, and contacts into one delightful app that works anywhere. The company has one mission: to make business communication more human.

OpenPhone is the first business phone app that feels like using iMessage for work. The sleek design and intuitive features are built for how people actually communicate today.

Your business calls and texts are consolidated into a single, powerful app, so you can easily keep track of your communications and never miss an important message. Plus, with OpenPhone, you can have business conversations anywhere, without ever having to give out your personal phone number.

Pros And Cons

Features

Phone Numbers

With OpenPhone, it’s easier than ever to get a new work phone number. You can also port your old work numbers over for free.

• Easily get a new work phone number
• Free porting of old work numbers
• No need to buy a new SIM card or carry two phones
• Get started in under a minute
• US, Canadian, and North American toll-free numbers are available
• Get multiple numbers for different teams or use cases
• Manage each number like an inbox

Calling

With OpenPhone, there are no barriers to calling anyone at any time.

• OpenPhone has no barriers to calling anyone at any time.
• Easily distinguish between business and personal calls.
• Know what number is being called.
• Set your business hours to avoid getting work calls outside of work hours.
• Use Do Not Disturb to get some peace and quiet when needed.
• Mute specific numbers if desired.

Messaging

The majority of business phone systems do not provide any texting functionality. OpenPhone is designed for modern teams, so you’ll be able to send and receive text messages (and much more).

• SMS, MMS, videos, files: supports all types of media
• Group messaging: keep in touch with a group and everyone will be updated
• Auto-replies: automatically respond to texts, missed calls, or voicemails
• Connect to 3,000+ applications for automation
• International rates are affordable
• No roaming fees: use OpenPhone anywhere in the world with internet access.

Contacts

Make your team’s address book more robust by adding custom properties and notes. This way, you can manage your relationships better. Consider it a light CRM platform.

• Import all your contacts via CSV
• Sync your Google Contacts to OpenPhone easily
• Connect with any CRM or data source via the Zapier integration
• Share contacts with everyone in your organization
• No more duplicates: When contacts are added to a shared phone number, everyone in that inbox can see them

Teams

OpenPhone was designed to help your team communicate more efficiently and grow with your company.

• OpenPhone was built to grow with you, so bring your team and start communicating faster.
• With a shared inbox, multiple people can call and text from a single phone number.
• Stay on the same page with visibility into who is on a call or who sent what message.
• Calls can be placed simultaneously from the same shared number.
• Easily get in touch with teammates via direct messages.
• See who is active and away, so you know exactly who to reach out to when you need help.

Integrate OpenPhone with multiple tools

By integrating OpenPhone with other software programs, you can optimize your workflow and obtain valuable insights into your business.

• Integrate OpenPhone with the tools you love:
• Improve your workflow and gain insights into your business by tapping into an ecosystem of third-party tools.
• Connect OpenPhone to the tools your team already uses, including:
• Salesforce: Call and text leads, save contact notes, and close more deals.
• Gong: Extract valuable insights from your team’s calls to close more deals.
• HubSpot: Build better relationships by syncing contacts and interactions with your CRM.
• Google contacts: Import your contacts directly into OpenPhone.
• Slack: Notify the right people or channels whenever you receive a call, message, or voicemail.

User Experience/User Interface

OpenPhone’s user interface pops up from completion in a good way. It is very clean and easy to use. I love how anyone can easily see all of the call logs and voicemails in one place. The search function is also very helpful. You can open it from the browser and start using OpenPhone immediately.

OpenPhone’s user interface is super-fast and saves time with automated texts. The mobile App for iPhone is also neat with good usability.

Pricing:

Standard ($13/user/month): The basics to get you up and running.

All Standard plans include:

• One new local or toll-free phone number per user
• Calling and messaging to US and Canadian numbers*
• Voicemail to text transcription
• Basic IVR (auto-attendant)
• Call recording

Premium ($20/user/month): For users who want more integrations and collaboration features.

Everything from Standard, plus:

• Call transfers
• Advanced IVR (auto-attendant)
• Analytics and reporting
• HubSpot integration
• Salesforce, Hubspot CRM, and Gong integration

Enterprise (price on request): For power users and teams looking for more integrations and collaboration features.

Everything from Premium, plus:

• Custom contract and pricing
• Dedicated account manager
• Audit log
• Priority support

Visit OpenPhone

RingCentral

Best for medium and large businesses. Comes with industry-leading full-scale features.

Description

RingCentral is a world-class cloud phone system inside a single app. It consolidates your work tools into one unified platform: team chat, video conferencing, business phone calls, VoIP, and more. It offers a number of features that helps businesses improve their communication and collaboration.

RingCentral provides a comprehensive set of features for businesses of all sizes. From small businesses to enterprises, RingCentral has the right solution for your business.

RingCentral’s features include VoIP calling with HD voice quality, business SMS and MMS messaging, fax over IP (FoIP), and Virtual PBX solutions.

Pros and Cons

Features

Cloud Phone

RingCentral has designed its call features to be flexible and mobile so you can have a powerful cloud phone system. You can pick from different kinds of phone numbers, get apps for your desktop computer, smartphone, or tablet, and use features like call forwarding and Call Flip to communicate better.

• Cloud Phone system that is flexible, mobile, and powerful
• Choose from a variety of available phone numbers
• Install apps on your desktop computer, smartphone, or tablet
• Improve communications with call forwarding, Call Flip, and more
• Establish a local presence with more than 200 available area codes
• Give your business instant credibility with toll-free numbers
• Easily see your presence status with Presence and head-up display
• Take complete control over who can reach your company with call screening
• Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone

Video

With RingCentral MVP, you can create and deliver HD-quality web, audio, and video, plus have one-click features and webinar capabilities.

• HD-quality web, audio, and video
• One-click functionality and webinar capabilities
• Unlimited video conference calls with up to 500 people in a meeting worldwide
• Boost team efficiency with one-click screen sharing from desktop, mobile, applications, websites, files, and more
• Connect instantly with up to 1,000 people in an audio conference call with local dial-in support
• RingCentral Rooms lets you instantly connect and collaborate with on any device, with just one tap of the system

Message

With team messaging, file sharing, SMS, tasks, and more you will find yourself working cohesively as a unit in no time!

• RingCentral offers a professional text solution that allows you to send messages from your business phone number to colleagues, clients, and departments.
• Get instant notifications for voice and fax messages via email, SMS, and the RingCentral desktop and mobile apps.
• RingCentral makes team collaboration better, faster, and more productive by streamlining communication and file sharing.

Security

With seven layers of security, your system will be more resilient to downtime and network assaults.

• RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.
• RingCentral’s global cloud infrastructure has more than 45 direct peering connections with Tier 1 international carriers and over 200 ISPs.
• Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. Gain the flexibility to select or define roles to help speed up the onboarding process and enforce your company’s security policy.

Analytics

With RingCentral’s call management system, you can gain insights in real-time and customize your own dashboards with 30+ pre-built KPIs. You can also pull in-depth QoS reports for a complete view of the system quality and instant troubleshooting.

• The Analytics Portal consolidates existing reporting tools such as Quality of Service Reports, Live Reports, and Meetings Dashboard into one easy-to-use experience with faster performance, 30+ new metrics, endpoint reporting, and data visualizations.
• Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as a number of missed calls with voicemail, the average speed of answer, and a number of refused calls.
• Your local network, your internet connection, and your router devices all contribute to overall call quality. RingCentral offers tools to help you check your connections and configure the Quality of Service (QoS) settings of your routers.
• Live Reports provides easy-to-understand dashboards that include helpful information on agent performance and the overall customer service experience.

User Experience/User Interface

I have found that RingCentral’s software is very user-friendly and simple to understand. I have also found that its features, such as the ability to send faxes and make calls from a computer, are top-notch. Many customers have said that the customer service is excellent and any issues they have had were quickly resolved.

Pricing:

Essentials ($19.99/user/month): Message, Phone

• Up to 20 users only
• Business phone or toll-free numbers
• Unlimited calls within the US/Canada
• Enhanced Business SMS
• Voicemail-to-text
• Team messaging
• Document sharing

Standard ($27.99/user/month): Message, Video, Phone

Everything in Essentials, PLUS

• No limit on the number of users
• Business phone numbers in over 100 countries
• Unlimited internet fax
• Unlimited audio conferencing
• Video meetings with up to 100 participants
• Up to 24-hour meeting duration
• Quality-of-service reports
• Popular integrations including
• Microsoft 365, Google Workspace, Slack,
• and more
• 24/7 support

Premium ($34.99/user/month): Message, Video, Phone, Open API

Everything in Standard, PLUS

• Automatic call recording
• Single Sign-on
• Multi-site admin and management
• Up to 8-digit extensions with site codes
• Hot desking
• Advanced call handling including whisper, barge, and more
• Video meetings with up to 200 participants
• Real-time analytics
• Popular CRM integrations with Salesforce, Zendesk, and more
• Industry-specific integrations with Canvas, Smarsh, and more
• Developer platform and custom integrations

Ultimate ($49.99/user/month): Message, Video, Phone, Open API

Everything in Premium, PLUS

• Device status reports
• Device status alerts
• Unlimited storage

Visit Ring Central

CloudTalk

Best for integrating with CRM software like Hubspot, Salesforce, and Zoho CRM.

Introduction

CloudTalk is one of the best-rated VoIP tools in 2024 because of its simple-to-use interface and great voice quality. The company has been in business since 20xx and offers a wide range of features at a very reasonable price point.

CloudTalk is a VoIP (Voice over Internet Protocol) software that allows users to make and receive phone calls using an internet connection instead of a traditional phone line. The service is available for both desktops and mobile devices and offers a wide range of features including call forwarding, caller ID, voicemail, and more.

CloudTalk integrates with multiple CRM software including HubSpot Sales, Pipedrive, Zendesk Sell, and Freshsales. It also works with popular eCommerce platforms like Shopify, WooCommerce, BigCommerce, and Magento.

CloudTalk’s features include automatic call recording, real-time call monitoring, call masking, voicemail transcription, and more.

Pros and Cons

Features

Voice features

CloudTalk’s advanced call center features will help you improve your customer support.

• CloudTalk offers several features to improve customer support, including call queuing, call recording, and voicemail.
• Each user, agent, caller queue, or department has its own personalized number or extension.
• You can use your existing phone numbers by porting them to CloudTalk.
• CloudTalk allows you to acquire international numbers from more than 160 countries.
• You can get a five-digit phone number with CloudTalk.
• Receive fax messages quickly and easily in the form of emails
• Define your business hours and decide when you are available for receiving calls
• Choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations outside of these hours

Intelligent call routing

By customizing the routing criteria, you can ensure that calls are always directed to the right agent.

• Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller.
• You can easily assign skill levels to your agents.
• Calls can be forwarded to external mobile or landline phone numbers each time your agents are busy or unavailable.
• With their business phone system, your clients can always reach out to you.
• CloudTalk allows you to automatically forward your incoming calls to external mobile or landline phone numbers each time your agents are busy or unavailable during business hours.

Productivity

Their outbound call center features will help increase the productivity of your staff, teams or departments.

• Dial any phone number on the web with a single click.
• Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it.
• Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want. You can add these notes during or after your call. The only thing you have to do is to click “Save” and CloudTalk will take care of the rest.
• If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
• Thanks to their Call Transfer feature, you can easily and quickly transfer callers over to another extension, agent or group.
• Reduce the risk of accidental missed calls with the ″Ring on Speakers″ feature.
• Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

Integrations

Connect CloudTalk to your CRM, helpdesk, and e-commerce solutions. CloudTalk may be integrated with a wide range of applications. All customer information will be available to your agents in one spot. This will allow them to provide better and quicker service.

• API that allows you to integrate CloudTalk with your external systems
• With integrations, you can import and export contacts, and download history of phone calls, orders, tickets, etc.
• CloudTalk automatically displays previous calls, orders, chats or notes so agents don’t have to look them up in multiple systems
• Compile all your contacts in a single contact list
• Add new contacts, create tickets, tasks or edit orders in your CRM, helpdesk or eCommerce solution directly in CloudTalk
• Workflow Automation comes in handy especially when you wish to automate unnecessary tasks either inside of CloudTalk or within CloudTalk and different tools.
• SQL Exporter: Connect your call center data from CloudTalk to your business intelligent tool and start building dashboards and statistics that matter most to your business.

Statistics and monitoring

Use sophisticated VoIP call center monitoring tools to improve the quality of your calls.

• CloudTalk is a call center analytics software that provides complex statistics on calls, agents, and call queues.
• The software also includes call monitoring and agent reporting features.
• Real-time dashboard updates provide a live view of call center activities.
• Wallboard displays a live picture of what is going on in the call center.
• Emotion analytics are used to improve customer service.
• Custom reporting can be filtered to view data in different ways.

Utilities

These tools will help you manage your time and resources more efficiently.

• CloudTalk is a reliable and safe phone system for your business
• CloudTalk data is stored in modern, safe data centers with 24/7 monitoring
• You can add new agents, modify their details, and remove agents yourself
• There is no limit to the number of concurrent calls you can make
• The web interface automatically adjusts to any device’s resolution
• CloudTalk Phone App is available in many different languages
• CloudTalk is compliant with STIR/SHAKEN and uses SSO

User Experience/User Interface

I’m impressed with the simplicity and intuitiveness of CloudTalk’s user experience. I find the interface easy to navigate and the chat is available to respond quickly and responsively. Overall, I’m highly satisfied with CloudTalk’s user experience and find it to be a valuable asset in any customer service arsenal.

Pricing:

Starter ($25/user/month):

• Unlimited inbound & intracompany calls
• Click to call
• Automated call distribution
• Mobile app
• Unlimited call queuing
• International numbers
• (160+ countries)

Essential ($30/user/month):

All Starter features, plus

• Advanced analytics with unlimited history
• Real-time client dashboard
• Integrations to other systems
• Open API
• Skill-based routing
• Smart queueing
• SMS / Text messages
• Workflow Automation

Expert ($50/user/month):

Everything in Standard, PLUS

All Essential features, plus

• Salesforce integration
• Power Dialer, Smart Dialer
• Predictive Dialer
• Call Monitoring (Call Barging, Call Whispering)
• Wallboards
• Speech to text
• Single Sign-On (SSO)
• SQL Exporter
• Unlimited concurrent calls

Custom (tailor-made offer):

All Expert features, plus

• Custom onboarding
• Unlimited outbound calls (Flat rates)
• Enterprise-level security
• Developer support
• Custom reporting
• SLA

Visit CloudTalk

Nextiva

Best for large enterprises looking for a reliable VoIP partner for long-term business.

Introduction

Nextiva provides an industry-standard approach to VoIP software in a cloud-based system. This means that users can access their VoIP data from any computer with an internet connection, without the need for special hardware or software. Nextiva’s system is designed to be easily scalable so that businesses can add or remove lines as needed.

Nextiva’s VoIP service offers a number of features that are designed to improve business efficiency and productivity. For example, users can easily set up call forwarding and voicemail, as well as create auto-attendants to direct calls.

Nextiva system offers CRM integration so that businesses can keep track of their customer interactions.

Nextiva’s VoIP service is a reliable and cost-effective option for businesses of all sizes. In addition, the company offers a number of value-added services, such as Nextiva Anywhere, which allows users to make and receive calls from their mobile devices.

If you’re considering a VoIP system for your business, Nextiva is a great option to consider.

Pros and Cons

Features

VoIP features

VoIP system with features that will benefit your business.

• HD VoIP phone service uses the internet, instead of traditional phone lines, to make calls
• Nextiva App allows you to keep conversations flowing with customers, employees, and partners no matter where you are in the world
• Unlimited calling in North America and business text messaging allow for continuous customer communication
• Unlimited online faxing, unlimited web conferencing, and a free local phone number increase availability and customer conversations
• A toll-free number provides non-local customers with a way to reach your business.

Call features

Unified communication with VoIP, video, & chat

• You can use call screening to assess the characteristics of a phone call before deciding whether answer it.
• Access call recordings directly from reports, and you can also listen, rate, and share them with teammates.
• With call forwarding, customer calls will forward your office calls to your mobile phone.
• Three-way calling lets you two separate people at the same time without having to repeat yourself.

Sales & Service CRM Features

Make real customer connections & keep them.

• Integrated Business Analytics: Convert data into useful information to gain a competitive edge.
• Customer Experience Score: A single, constantly updating score uses customer interactions to form a visible score for employees.
• Customer Journey Mapping: Examine how each touchpoint throughout the customer’s journey affects the Customer Experience Score.
• Trend Analysis: To evaluate performance, compare data from users, data types, and time periods.
• Customized Wallboards: With Nextiva Customized Wallboards, you can display vital business performance metrics to everyone in your company.
• Link Account Relationships: Use the Link Account Relationships feature to add relationship information associated with an account.

Live Chat Features

Converse, connect, & collaborate, anywhere.

• Live Chat: Offer customers the ability to have a real conversation with a human being in real-time.
• Nextiva Chat Widget: Allows businesses to interact with customers and prospects in real-time.
• Internal Chat: Allows employees to message one another on the same internal messaging tool.
• Convert Chats to Cases: If a customer’s question turns into a bigger conversation, you can convert the chat to a “case.”
• Internal Wiki: Provides employees with information they need to quickly solve customer issues.

User Experience/User Interface

Nextiva’s VoIP software is praised for its reliability and crystal-clear voice quality. It is also very user-friendly, which makes it a great choice for businesses of all sizes. Although it’s a bit outdated, Nextiva offers a wide range of features that can be tailored to meet the specific needs of each business.

Pricing:

Essential ($23.95/user/month): Easy, quick start plan.

• Unlimited voice & video calling
• Voicemail
• Toll-free numbers
• Outlook/Google Contacts Integrations
• Unlimited internet fax

Professional ($27.95/user/month): Great choice for smaller teams.

Everything in Essential, plus:

• Unlimited conference calls, 40 participants
• Unlimited video conferencing, up to 250 participants
• Screensharing
• Auto attendant (multi-level)
• Mobile and Desktop SMS/MMS
• Salesforce/HubSpot Integrations
• 1 Professionally Recorded Greeting

Expert ($37.95/user/month): Great for small & medium teams.

Everything in Professional, plus:

• Unlimited participants in voice & video conferencing
• Call recording
• Unlimited video conference recording
• Voicemail transcription
• Microsoft Teams/Custom Integrations
• Single Sign On
• 3 Professionally Recorded Greetings

Visit Nextiva

Dialpad

Best for businesses that aren’t afraid to iterate AI into their customer support.

Introduction

Dialpad offers one beautiful workspace for team and customer communications. It is more than just a phone service; it’s your one-stop shop for messaging, calls, and meetings. They integrate modern AI capabilities into their tools, providing you with the most efficient and easy-to-use AI communication solution on the market.

Their VoIP features include unlimited calling, SMS, and MMS from the first plan onwards. The company’s pricing is simple and straightforward, with three paid plans.

Dialpad comes with great features and integrations. The company’s features include voicemail transcription, recording, call forwarding, caller ID, and more. Dialpad also integrates with popular productivity tools like Google G Suite, Microsoft Office 365, and Salesforce.

Pros and Cons

Features

VoIP phone service

Dialpad is the ultimate VoIP service for business, offering video meetings and messaging for a unified communications experience.

• HD call quality: Dialpad’s global voice network and split cloud architecture provide businesses with clear calls, no matter their location.
• Truly unified communications: Not only can you make phone calls with Dialpad, but you can also send an instant message to your group thread. You can even shoot an SMS to someone who doesn’t have a smartphone!
• Voicemail transcriptions: Do you want to update your voicemail greeting? It’s simple. Upload a clip or make your own message in Dialpad and modify it in minutes.
• Call recording: Do you have any calls with clients or prospects where important information, like deals or other details, is discussed? Call recordings can be useful in a variety of situations, especially if there’s a disagreement.
• Call forwarding: You can set up call forwarding to a maximum of five phone numbers if you need to step away from your desk for a customer call.

Business phone number

Do you need a business phone number? Dialpad is a complete communications solution for only $15 per month.

• Easy setup: adding new virtual phone numbers or porting your current number is easy
• Use Dialpad on any device, anytime
• Flip phone calls between devices without dropping the call

IVR phone systems

IVR phone systems can route calls automatically and serve as an around-the-clock solution when agents in your contact center aren’t available.

• Look for an IVR tool that is easy to use, with the ability to route calls to anyone in your company, change the pre-set rules on your own, and make sure callers are always sent to the right place.
• With Dialpad, you can make phone calls, have video meetings, and send SMS/MMS + instant messages—all from the same beautiful desktop or mobile app.
• Set up a maximum of five call forwarding numbers so that any missed calls go straight to your colleague, cell phone, or any other phone number.
• Integrate Dialpad with all your favorite tools, including Salesforce, Zendesk, Google Workspace, HubSpot, Microsoft Teams, and more.
• Dialpad tracks all your important metrics in real-time so you can optimize the customer journey and give customers the best possible experience.

User Experience/User Interface

I am loving Dialpad’s user experience because it is modern-looking and easy to use with a great color palette. I can make calls and send texts from my computer or phone with ease. This makes anyone’s workday more efficient and helps them stay connected easily.

Pricing:

Standard ($15/user/month):

• Unlimited calling, SMS, & MMS
• Ai-powered call and voicemail transcriptions
• Google Workspace & Microsoft 365 integrations
• Unlimited video meetings
• Web and chat support

Pro ($35/user/month):

All the value of the Standard plan, plus:

• Local number support in 70+ countries
• Multiple phone numbers per account
• 25 ring groups (departments)
• 10 office locations
• Global SMS capabilities
• CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
• Open APIs & Webhooks
• 24/7 live agent support

Enterprise (price on quote):

All the value of the Pro plan, plus:

• 100% uptime
• Unlimited office locations
• Unlimited ring groups (departments)
• Dial-by-extension
• Integrations with leading SSO providers (Okta, OneLogin)
• Azure AD SSO integration
• Data retention policies
• Priority live agent support

Visit Dialpad

Grasshopper

Best for personal and small business calls.

Introduction

Grasshopper is a popular VoIP service that adds a business number and virtual phone system to your personal phone. It is a great tool for small businesses and entrepreneurs who want to appear more professional and organized.

There are many advantages of using Grasshopper, including the ability to add an unlimited number of team members, use custom voicemail greetings, forward calls to any phone, and more.

Grasshopper notifies you when a call is business-related, allowing you to be your best self. Features like custom greetings and extensions that welcome callers and direct them to the correct department or employee may help your company appear larger.

Pros and Cons

Features

Grasshopper provides you with your own phone number as well as a full virtual phone system with custom greetings and on-hold music. You also get multiple extensions and a name directory for everyone on your team. With call forwarding, you can answer clients wherever you do business.

• Desktop + Mobile Apps: Whether you’re on your computer or phone, Grasshopper keeps you connected.
• Business Texting: Use a business number for texting to provide customers with updates and quick replies.
• Call Forwarding: Route business calls to your personal phone or have another team member do it for you.
• Voicemail Transcription: By getting your voicemails transcribed, you can easily read them without having to go through the trouble of listening to the message!
• VoIP/Wi-Fi Calling: When your cell signal is poor, use the internet connection to make and receive calls.
• Voicemail: You can set up a voicemail for business calls and get MP3 files of your messages delivered to your email inbox.

Pricing

Solo ($26/user/month): 1 phone number.

Partner ($44/user/month): 3 phone numbers.

Small Business ($80/user/month): 5 phone numbers.

Visit Grasshopper

JustCall

Best for boosting representatives’ productivity to achieve CRM success.

Introduction

JustCall is a cloud phone system that was created specifically to increase rep productivity. It is one of the easiest-to-use contact center software for small and medium businesses.

With JustCall, reps can work from anywhere and still have all the features of a traditional phone system. The software includes features such as call forwarding, call recording, voicemail, call logs, caller ID, and more. JustCall integrates with popular CRMs like Salesforce, HubSpot, Zoho, and SugarCRM.

Pros and Cons

Features

JustCall helps you build all your voice and communication workflows in one place, so you can easily scale up your business operations. With JustCall, you’ll have access to powerful features like call recording, voicemail transcription, auto-dialing, and more.

• International phone numbers: With Justcall, you can buy from 70+ countries around the world and have a local presence that will build trust with your clients.
• Virtual Call Center Software: Give your staff the tools they need to work from anywhere in the world. Packed with powerful features for extensive automation and deep integration with 100+ CRMs & business tools.
• Call Monitoring: With this service, you can listen to live calls as they’re happening, speak with your agent during the call, or even join an ongoing conversation between your agent and customer.
• Bulk SMS and MMS: Send text messages to big groups of people in bulk and schedule/run your SMS campaigns.
• Call Analytics Dashboard: You may keep track of your current call activity, team and number analytics at a single location.
• Toll-free numbers: JustCall offers toll-free numbers in the US, UK, and Canada so that your business can have a national presence.

Pricing

Solo ($24/user/month):

• Local Number
• Unlimited Inbound Minutes (toll-free excluded) ¹
• Click-to-Dial
• Call Tracking & Recording
• Call Forwarding
• Call Notes & Ratings

Premium ($48/user/month):

Everything in Standard plus

• Live Call Monitoring
• Sales & Predictive Dialers
• Call & Voicemail Transcriptions (Add On)
• Queue Call Back
• SMS Automation & Triggers
• Bulk SMS Campaigns

Custom (price on quote):

Everything in Premium plus

• Unlimited Outbound Calling ²
• Agent Coaching & Call Scoring
• Agent Assist
• Call Sentiment Analysis
• Single Sign On (SSO)
• SLA (Upto 99.99% Uptime Guarantee)

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Vonage

Best for multi-channel customer experiences across all communications

Introduction

By harnessing the power of over 40 features, Vonage gives you both the flexibility and control that your business needs to operate more effectively in customer service.

If you’re looking for a business phone plan that offers high-quality service and features, Vonage has a variety of options to choose from. All of their plans include phone service that’s delivered through your high-speed internet connection, the ability to keep your existing number, and 50+ business phone features.

They also offer 24/7 US-based service and tech support, and their plans feature 99.999% uptime reliability.

Pros and Cons

Features

The Vonage system is easy to use and has an intuitive user interface (UI). It allows you to manage your home phone, mobile phone, and online calls through one robust phone system that runs on your own internet connection. With the original Vonage Digital Phone System Suite, you can link as many phones as you like into a single call center or chat session with up to 15 lines each.

• Vonage App Center: Vonage App Center integrates high-value CRM and business applications within the VBC platform for both desktop and mobile.
• Business SMS and MMS: Send and receive business SMS and multimedia messages with your Vonage Business Communications number.
• Call Blocking: Block calls, both inbound or outbound, based on an area code, number, or other options like 411 or international calls.
• Call Conference: Conference in a third person to continue a conversation.
• Call Forwarding: Conference in a third person to continue a conversation.
• Click-to-Dial: Click-to-Dial any number with one click.

Pricing

Mobile ($19.99/user/month): Stay connected with mobile and desktop apps.

• Mobile and desktop apps
• Unlimited Calls and SMS
• Vonage App Center
• Unlimited Team Messaging

Premium ($29.99/user/month): Collaborate and communicate, plus IP desk phones.

All Mobile Plan features plus

• Unlimited meetings for up to 100
• Multi-level auto attendant
• CRM Integration
• IP desk phone capability

Advanced ($39.99/user/month): Includes premium calling features.

All Premium Plan features plus

• Call Recording: on-demand (15 hours)
• Call Group
• Visual Voicemail

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Ooma

Best for any business size with a great set of features

Introduction

Ooma Office is a cloud-based business VoIP solution that has been recognized by various industry groups. It offers users a variety of features that are designed to improve communication within an organization.

The system is available in two versions: the Essentials and the Pro. The Essentials version is designed for small businesses, while the Pro is meant for larger organizations. Some of the features included in Ooma Office are voicemail, auto attendant, call forwarding, conference calling, and call recording.

Ooma Office offers a variety of features that can be beneficial for businesses of all sizes.

Pros and Cons

Features

Ooma has over 50 features to make it simple for you to accomplish your tasks from wherever you want to be. They provide tools, including a Virtual Receptionist that directs clients to the appropriate extension, mobile apps, and videoconferencing, so you can serve your consumers more effectively and collaborate with your team more efficiently.

• Mobile App: Ooma’s free Mobile App allows all of your on-the-go staff to use and manage their business phone calls from their smart phones.
• Virtual Receptionist: Automate your business’ call management to ensure you never miss an opportunity. Route and message callers, and set up multiple menus.
• Multi Ring: With their business phone number, you can have your office phone, mobile app, and external device all ring at the same time.
• Ring Groups: For example, you could create a group for Sales and Customer Service and make it available to callers by using the following steps:
• Call forwarding: Call forwarding allows you to customize the settings for each extension, making it easy to create a plan that benefits every employee.
• Salesforce Integration: You can link and use a phone system while working in Salesforce.

Pricing

Essentials ($19.95/user/month):

• 50+ Standard Features
• Virtual receptionist
• Ring groups
• Music on hold
• One Toll-free Number
• Digital Fax

Pro ($24.95/user/month):

Everything in Essentials plus

• Desktop App
• Text Messaging
• Videoconferencing
• Call Recording
• Enhanced Call Blocking
• Voicemail transcription

Pro Plus ($29.95/user/month):

Everything in Pro plus

• Call Queuing
• Salesforce Integration
• Hot Desking
• Find Me, Follow Me

Visit Ooma

CallHippo

Best for all-sized businesses looking for sales and call center calls

Introduction

If your business isn’t using a virtual phone system, you’re missing out on automating workflows, analyzing team performance, and most importantly – increasing agent productivity. CallHippo makes all of this possible and easy to manage.

As your business grows, so do your customer support needs. You can’t be as responsive as you want to be if you’re relying on a traditional phone system. A virtual phone system helps you keep up with customer demand without breaking the bank.

CallHippo is one of the leading virtual phone systems for businesses. They offer a suite of features that helps businesses automate their workflows, increase agent productivity, and improve customer satisfaction.

Pros and Cons

Features

CallHippo allows you to purchase a business phone system and have it up and running in less than three minutes from anywhere in the globe. CallHippo’s powerful commercial phone system is one of the most comprehensive solutions for all your company’s communication requirements, thanks to its robust features.

• Power Dialer: Efficiently dials from an uploaded list of numbers. Improves productivity and saves time.
• Smart Switch: Choose between multiple telephony providers before placing a call. Eliminates call connectivity issues.
• Global Connect: Know the best time to call your global customers. Customize your approach before every call for a better impact.
• Smart Call Forwarding: Forward all incoming calls to an alternate number at your convenience! Get calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing.
• Call Transfer: Redirect connected calls from your phone number to a team member as per your needs and convenience.
• Call Conference: Join calls instantly and provide better resolutions through call conferencing.

Pricing

Basic ($0/user/month):

• Click To Dial
• Global Connect
• Teams
• Call forwarding
• Voicemail

Bronze ($16/user/month):

Everything in Basic plus

• Free Number
• Forward-to-device
• SMS
• Voicemail
• Teams

Silver ($24/user/month):

Everything in Bronze plus

• Role-based access control
• Free Call Recording
• IVR
• Live Call
• Call Queuing

Platinum ($40/user/month):

Everything in Silver plus

• Sticky Agent
• Power Dialer
• Voice Broadcasting
• Multi-level IVR
• Multi-Level Call Transfer

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Aircall

Aircall is a call center software for customer-centric teams. It provides a suite of features to help customer-centric teams manage their inbound and outbound calls, including a call center in a box: Aircall provides everything you need to set up your call center, including a local or toll-free number, an auto attendant, call forwarding, call recording, and more. Aircall integrates with popular CRMs like Salesforce, Zendesk, and HubSpot, so you can manage your customer interactions from one central place. Aircall also helps you route calls to the right agent, transcribe calls, and get real-time insights into your call center’s performance.

Aircall provides local or toll-free numbers in over 40 countries so you can give your customers a local number to call, no matter where they are.

Aircall is the perfect solution for customer-centric teams who want a call center software that is easy to set up and use. With Aircall, you can be up and running in minutes, and start providing an outstanding customer experience right away.

Pricing

Aircall’s pricing comes in three tiers:

• Essentials ($30/user/month): Unlimited inbound calls (toll-free excluded), 50+ Integrations and API access, and Send and receive SMS.
• Professional ($50/user/month): Salesforce integration, Mandatory call tagging, and Advanced analytics and call monitoring.
• Custom (price on request): Unlimited outbound calls, Custom analytics, and Custom onboarding.

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Zoom Phone

Zoom Phone is a cloud phone system that allows businesses to consolidate and unify their voice, video, and chat communications on one easy-to-use platform. This seamless integration with Zoom Meetings allows quick phone calls to turn into impromptu meetings with the ability to easily elevate calls to video conferences. Additionally, Zoom Phone’s simplified plans and pricing make it an attractive option for businesses looking for an affordable way to improve their communication capabilities. Finally, the Bring Your Own Carrier (BYOC) option gives businesses the flexibility to keep their existing service provider and phone numbers while enjoying Zoom Phone’s benefits and features.

Pricing

Zoom’s pricing comes in two tiers:

• Pro ($96/user/year): Extension to extension and outbound calling, Advanced phone features, and Make & receive calls from multiple devices and/or apps.
• Pro Global Select ($240/user/year): Unlimited domestic calling in one of the 40+ countries and territories supported.

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Toky

Toky is a modern phone system that works the way you do. It is reliable, efficient, and user-friendly. Toky offers a wide variety of features that can be customized to fit your business needs. Some of the features that Toky offers are VOIP calling, cloud storage, unified communications, customizable call forwarding, and much more. Toky turns communications for teams into a streamlined, cohesive process by integrating with existing business tools.

Pricing

Toky’s pricing comes in three tiers:

• Entrepreneur ($20/user/month): Basic cloud phone system features, Unlimited inbound calls, and Access to Standard integrations.
• Business ($25/user/month): Access to Salesforce integration and Unlimited call recordings.
• Enterprise (price on request): SIP Trunking support, BYOC (Bring Your Own Carrier), and Dialer bot.

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CallRail

CallRail is a call tracking and analytics software that helps businesses measure the performance of their marketing campaigns and make data-driven decisions to improve ROI. It also provides insights into which channels are driving the most valuable leads.

CallRail tracks phone calls and analyzes them to provide insights about the caller, such as the location, source of the call, and whether it was a new or returning customer. It also offers features like call recording and transcription, so you can review calls and identify areas for improvement.

Pricing

CallRail’s pricing comes in four tiers:

• Call tracking ($45/user/month): 5 local numbers, 250 local minutes, and Call & text tracking and attribution.
• Call tracking + intelligence ($95/user/month): Call transcripts and Keyword analysis.
• Call tracking + Form tracking ($95/user/month): Form tracking and Custom form builder.
• Call tracking complete ($145/user/month): Call transcripts, Keyword analysis, and Form tracking.

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8×8

Trusted by over 2 million business users, 8×8 is a well-trusted business phone, video, chat, and contact center platform. It has features that small businesses need, like auto-attendants, call forwarding, voicemail, and call recording. 8×8 offers a VoIP phone service that can reduce your monthly phone bill. This is because 8×8 uses your Internet connection to make and receive calls, instead of using a landline. With 8×8 you can get unlimited calls to 14 countries. SMS, MMS, and team chat are included in their X2 plan.

Pricing

8×8’s pricing comes in three tiers:

• Express ($15/user/month): Up to 5 users and Unlimited calling in the US and Canada.
• X2 ($24/user/month): Unlimited users and Unlimited voice calling to 14 countries.
• X4 ($44/user/month): Unlimited voice calling to 48 countries.

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Webex Calling

Webex by Cisco introduces Webex Calling, an enterprise-grade calling for small businesses. With a business phone number that rings on any device, you may get a complete set of strong cloud-calling functions. Equip your business with a powerful VoIP phone system that keeps you connected from anywhere.

Webex Calling is a cloud-based VoIP phone system that routes calls through the internet instead of a traditional phone line. This allows businesses to make and receive calls from anywhere with an internet connection. Webex Calling comes with a variety of features, including caller ID, call waiting, voicemail, and conference calling.

Businesses can choose a local or toll-free number for their Webex Calling service. They can also port their existing phone number to Webex Calling.

Pricing

Webex Calling’s pricing comes in three tiers:

• Basic ($0/user/month): Standard calling. Call anyone with a Webex account.
• Call ($15.30/user/month): Premium calling. Call any telephone number.
• Enterprise (price on request): Minimum 100 licenses. Call recording.

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MightyCall

MightyCall is not only easy and affordable but also effective VoIP software. You don’t need additional hardware as some other options require, and they don’t charge you per feature as others might. You may have as many phone numbers on your plan as you want, so you may get toll-free numbers AND local numbers or multiples of each at no additional cost.

You can use MightyCall on any device you want — any phone, computer, or tablet will be compatible. Unlike other VoIP providers, they don’t limit you to the number of devices you sign in on either, so you’ll have complete freedom.

Pricing

MightyCall’s pricing comes in three tiers:

• Small Team ($12/user/month): 2 users, 1,000 minutes, and 1,000 texts.
• Business ($15/user/month): 3 users, unlimited minutes, and unlimited texts.
• Enterprise ($150/month): Unlimited users.

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GoTo Connect

GoTo Connect is simple, secure, and built for flexible work. Their cloud phone system has meetings and messaging built right in. Enhance your organization’s presence by adding toll-free numbers or transferring existing ones. Organize a company-wide phone tree directory. Create an auto-attendant to direct calls. The appropriate call flow can help your business grow. You can get started with their simplified business phone system with basic meeting features and scale to a fully-featured phone, chat, and video conferencing system.

Pricing

GoTo Connect’s pricing comes in three tiers:

• Basic ($27/user/month): Call from Any Device, Anywhere.
• Standard ($32/user/month): Multi-Site Compatible, Hot Desking, and e-Fax.
• Premium ($43/month): Call Analytics and Inbound & Outbound Call Monitoring.

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Microsoft Teams Phone

Microsoft Teams Phone is a VoIP solution that can be used to replace traditional phone systems. Make and receive voice and video calls over PSTN or an internet connection. The solution includes an app for smartphones and a web interface. The service offers features such as team calling, voicemail, call recording, and integration with Microsoft Office 365.

The Teams Phone app allows users to make and receive calls, as well as send and receive text messages. The app also provides a directory of contacts, so users can easily find and connect with others in their organization.

Pricing

Microsoft Teams Phone’s pricing comes in three tiers:

• Standard ($8/user/month): Cloud-based phone system. Make and receive voice and video calls over PSTN or an internet connection.
• Calling ($15/user/month): Phone number and PSTN service from Microsoft. Inclusive of domestic calling.
• Microsoft 365 E5 ($57/month): Productivity apps and services. Enterprise-grade security and compliance.

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Mitel MiCloud Connect

Mitel MiCloud Connect is a cloud business communications service that offers voice, collaboration, and contact center solutions. The service is designed to be simple and scalable, so businesses can quickly provision and deploy communications services without the need for on-premises hardware or software. MiCloud Connect offers a variety of features to help businesses improve communication and collaboration, including VoIP calling with HD voice quality, desktop and mobile apps for calling, messaging and meeting, advanced collaboration features such as video conferencing, and screen sharing.

Pricing

Mitel MiCloud Connect’s pricing comes in three tiers:

• Essentials ($20.99/user/month): Conferencing, PBX Features, and Collaboration.
• Premier ($26.59/user/month): CRM Integration and Call Recording.
• Elite ($38.49/month): Archiving and Operator.

Visit Mitel MiCloud Connect

Google Voice

Google Voice is a smart voice calling system on all your devices. It can be used for personal or business use. Their Business Phone system helps businesses save time and money by staying connected with an easy-to-use phone solution. Voice can be easily customized to number assignment, porting, billing and more under the Google Workspace Admin console- making your day-to-day workflow much simpler. Google AI is utilized in SpamCaller to help you save time by detecting spam calls and converting voicemails to text automatically. Google Meet and Calendar integrations keep the focus on what’s most essential.

Pricing

Google Voice’s pricing comes in four tiers:

• Business Starter ($6/user/month): 100 participants. US or international dial-in phone numbers.
• Business Standard ($12/user/month): 150 participants. Noise cancellation.
• Business Plus ($18/month): 500 participants. Attendance tracking.
• Enterprise (price on request): 500 participants. In-domain live streaming.

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What is Freshcaller?

Freshdesk Contact Center provides exceptional, telephony-first customer support. The product offers a high-quality voice experience with features like call masking, call recording, and smart call routing. The robust set of features helps support agents manage calls efficiently and deliver a great customer experience. The visual caller interface provides all the context an agent needs to resolve a customer issue. With Freshcaller, businesses can easily set up a call center in the cloud in minutes. The pay-as-you-go pricing makes it affordable for businesses of all sizes.

Pricing

Freshdesk Contact Center’s pricing comes in four tiers:

• Free ($0/user/month): Inbound Caller ID, Desktop Notifications and Call Notes.
• Growth ($15/user/month): Up to 2000 incoming minutes/month, Number Porting, and Basic Call Queues.
• Pro ($39/user/month): Up to 3000 incoming minutes/month, Holiday Routing, and Advanced Call Metrics.
• Enterprise ($69/user/month): Up to 5000 incoming minutes/month, Omnichannel Routing, and Voicebot.

Visit Freshcaller

FAQ

Is Freshcaller a VoIP?

Yes, Freshcaller is a VoIP provider that offers a variety of communication solutions for businesses, including phone services, faxing, conferencing, and more.

Can I use Freshcaller with my cell phone?

Yes, you can use Freshcaller’s VoIP software only on your phone. No need for a computer.

Is Freshcaller free?

No, Freshcaller is a paid premium VoIP service. However, if you’re running a business, their plans are affordable and come with a range of features and benefits that can significantly improve your communication processes.

How much is Freshcaller?

Freshcaller’s pricing starts at $15 per user per month.

What is the best similar alternative to Freshcaller?

Our number #1 similar alternative to Freshcaller is OpenPhone. OpenPhone offers a similar all-in-one business phone system with features like toll-free phone, text messaging, and call recording.

Bottom Line

The number one goal when we rank anything on our site is to only feature options that we truly believe ourselves. So any of these Freshcaller alternatives should be as good as it gets and get you started. However, some of them are better for small businesses, some for enterprises, and some for those looking for CRM integrations.

• OpenPhone – Best for small businesses ($10/mo per user)
• RingCentral – Best for medium and large businesses ($19.99/mo per user)
• CloudTalk – Best for integrating with CRM software ($25/mo per user)

To read more about which is the best Freshcaller alternative check out our comprehensive list of the best VoIP software providers.

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Related to this content:

• Best VoIP Software Providers

Other VoIP software provider alternative comparisons:

• OpenPhone Alternatives
• RingCentral Alternatives
• CloudTalk Alternatives
• Nextiva Alternatives
• Dialpad Alternatives
• Grasshopper Alternatives
• JustCall Alternatives
• Vonage Alternatives
• Ooma Alternatives
• CallHippo Alternatives
• Aircall Alternatives
• Zoom Phone Alternatives
• Toky Alternatives
• CallRail Alternatives
• 8×8 Alternatives
• Webex Calling Alternatives
• MightyCall Alternatives
• GoTo Connect Alternatives
• Microsoft Teams Phone Alternatives
• Mitel MiCloud Connect Alternatives
• Google Voice Alternatives